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AECOM · 16 hours ago

Senior Manager, Global ServiceNow Platform - Hybrid (Dallas/Houston, TX)

Houston, TX

Full-time

Hybrid

Senior Level, Lead/Staff

$150K/yr - $190K/yr

10+ years exp

AECOM is a global infrastructure consulting firm dedicated to delivering a better world. The Senior Manager will lead the global ServiceNow platform, overseeing governance, strategic execution, and managing a high-performing team while ensuring alignment with enterprise strategy and operational excellence.

Civil EngineeringConstructionConsultingEnergyGovernmentInformation Technology

No H1B

U.S. Citizen Only

Responsibilities

Own the governance process, define standards, and manage the ServiceNow roadmap to align initiatives with enterprise strategy. Partner with stakeholders to prioritize and execute projects, ensuring operational excellence and adoption

Lead and manage a team supporting all ServiceNow modules. Provide oversight for operational support, platform enhancements, and delivery of strategic initiatives

Partner with application business owners and stakeholders across HR, Finance, IT, and Operations to align platform strategy with business objectives, recommend improvements, and ensure enterprise adoption

Lead global ServiceNow projects, enhancements, and integrations. Manage dependencies, risks, timelines, and resources to ensure successful delivery

Drive process automation and AI-enabled initiatives leveraging ServiceNow capabilities to improve efficiency, user experience, and enterprise outcomes

Define and monitor SLAs, KPIs, and platform performance metrics. Provide insights and executive-level reporting to drive informed decision-making

Drive continuous improvement, monitor performance metrics, and ensure platform stability and efficiency. Establish best practices for development, testing, deployment, and service management

Manage and develop a high-performing team, setting clear objectives, fostering accountability, and mentoring staff to build capabilities and scale platform impact globally

Qualification

ServiceNowAIAutomationProject managementServiceNow certificationsCross-functional leadershipOperational excellenceProcess improvementCommunication skillsCollaboration skills

Required

BA/BS plus at least 10 years of relevant experience including managing ServiceNow platforms in a complex, global enterprise environment, or demonstrated equivalency of experience and/or education

At least 2 years of leadership experience

Proven experience leading cross-functional teams and managing large-scale projects and platform operations

Strong knowledge of ServiceNow (eg; ITSM, HRSD, CSM, ITOM, ITAM, SPM, CMDB, Knowledge Management, and ServiceNow Employee Center)

Experience with AI, automation, and workflow optimization initiatives

Excellent communication and collaboration skills, with the ability to influence business and IT leaders

Demonstrated ability to drive operational excellence and adoption across enterprise platforms

Due to the nature of this position US Citizenship is required