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Atlantis Casino Resort Spa · 1 day ago

Guest Service Representative- Hotel Front Desk - Swing Shift

Reno, NV

Full-time

Onsite

New Grad, Entry Level

Atlantis Casino Resort Spa is seeking a Guest Service Representative for their hotel front desk. The role involves managing guest check-in and check-out processes, providing excellent service, and coordinating guest requests with various departments to ensure a pleasant stay.

LeisureRecreationTravel

Responsibilities

Raise and maintain Atlantis Guest Service skills to establish four-star standards

Increase Hotel revenue through commissionable opportunities

Work in a fast paced, high volume environment

Follow all company policies and procedures

Maintains a polite and professional demeanor at all times

Retrieve reservations in the computer, verifying special requests and accommodations, programming room keys, completing and filing registration cards, calculating room charges, making approved changes to guests' accounts, and collecting payment for all charges incurred

Handling guests' mail, recording guests' comments, and restocking supplies

Other duties as assigned

Qualification

Guest Service SkillsInterpersonal SkillsEffective CommunicationProfessional DemeanorAttention to Detail

Required

Responsible for all activity involving Hotel guest check-in/check-out

Provide further guest service by accurately taking and relaying guests' requests to other departments

Raise and maintain Atlantis Guest Service skills to establish four-star standards

Increase Hotel revenue through commissionable opportunities

Work in a fast paced, high volume environment

Follow all company policies and procedures

Maintains a polite and professional demeanor at all times

Retrieve reservations in the computer, verifying special requests and accommodations

Programming room keys, completing and filing registration cards

Calculating room charges, making approved changes to guests' accounts, and collecting payment for all charges incurred

Handling guests' mail, recording guests' comments, and restocking supplies

Ability to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear

Must occasionally lift and/or move up to 25 pounds

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus

Must be able to handle large amounts of currency accurately and efficiently

Ability to communicate effectively in a positive/upbeat fashion

Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts

MUST adhere to all grooming standards, no 'visible' tattoos/piercings or unnatural hair colors