Apply on Employer Site

ARIVE · 1 day ago

Product Education & Enablement Lead

United States

Full-time

Remote

Mid, Senior Level

$95K/yr - $120K/yr

4+ years exp

ARIVE is a company focused on transforming the way people learn and interact with technology. They are seeking a creative and passionate Product Education & Enablement Lead to empower customers and internal teams through engaging training content and educational initiatives.

MortgagePoint of SaleSmall and Medium BusinessesSoftware

Responsibilities

Modernize Platform Documentation: Own and maintain a dynamic Help Center leveraging existing investments in content. Move us to searchable, engaging, video-embedded, solutions that also feed chat AI experience

Master Release Communications: Own the "Launch Day" content kit. Partner with Engineering and QA to write engaging Release Notes, How-To videos and retrofit any Platform Documentation. Ensure customers are well informed on new release features

Drive In-App Onboarding: Build interactive guides (using platforms like Pendo/WalkMe/Appcues etc) that teach users inside the platform which are continuously updated. Your goal is to reduce "how-to" support tickets by delivering answers at the point of friction

Internal Teams Enablement: Create "Battle Clips" - short, punchy videos that teach our Marketing / Sales team how to demo new features and handle objections. Ensure the internal support and onboarding teams have details on features as customers adopt them

Build "ARIVE Academy" with gamification: Design and launch our Learning Management System (LMS) involving community outreaches. Create "Certification Paths" for Brokers and Non-Dels, using gamification (badges, progress bars, rewards) to make learning addictive and fun