Service Business Development Center Agent jobs in United States
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Lithia & Driveway · 9 hours ago

Service Business Development Center Agent

positionWesley Chapel Toyota, Wesley Chapel, FL 33544
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Lithia & Driveway is recognized as a top dealership and is seeking a motivated Business Development Center Agent to join their award-winning service team. This role involves assisting customers through inbound and outbound calls, setting service appointments, and ensuring a positive customer experience.

AutomotiveRetail

Responsibilities

Outbound and inbound customer phone calls
Responding via email and phone to internet leads
Determining each customers needs by asking the right questions
Setting appointments for the Service Department
Ensuring a positive customer experience
Introducing customers to Service Advisors
Entering customer information into the CRM
Accurately scheduling service appointments based on customer needs and technician availability
Maintaining strong attention to detail when updating customer records and service information

Qualification

Customer service experienceCommunication skillsComputer skillsBilingual SpanishOrganizational skillsVolieCDKXTimeAttention to detailProblem-solving skillsTeam-oriented

Required

Customer focused, energetic, and self motivated individuals
Experience in customer service or call center environments
Strong communication skills both verbal and written
Excellent computer skills
Highly organized with strong attention to detail
Individuals who can address customer concerns promptly and professionally
High School graduate or equivalent, 18 years or older required

Preferred

Bilingual Spanish is a plus
Experience with Volie, CDK, and XTime is a plus

Benefits

Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs

Company

Lithia & Driveway

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Lithia & Driveway is an automotive dealership network headquartered in Medford, Oregon.
dateFounded in 1968
location
Medford, Oregon, USA
people-size10001+ employees
web-link
https://www.lithiadriveway.com/

Funding

Current Stage
Public Company
Total Funding
$1B
2025-09-03Post Ipo Debt· $600M
2019-12-13Post Ipo Debt· $400M
1999-01-22IPO

Leadership Team

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Bryan DeBoer
CEO and President
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Chris Holzshu
Executive Vice President
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Recent News

Anchorage Daily News
Some Lithia Motors customers in Alaska could get refunds under proposed settlement with state
2026-01-08
State of Alaska Department of Law
The State Settles with Lithia Motors, Inc. on Fees Not Included in Advertised Price
2025-12-30
Morningstar.com
Lithia & Driveway (LAD) Provides Share Repurchase Update and Continues to Expand in Canada
2025-12-02
Company data provided by crunchbase