ML Property Group ยท 10 hours ago
Area Service Manager
Triangle Area
Full-time
Onsite
Mid, Senior Level
5+ years expML Property Group is seeking an Area Service Manager to oversee service requests and maintenance for various properties. The role involves managing maintenance tasks, ensuring safety standards, and providing excellent customer service to residents.
Property ManagementReal EstateResidential
Hiring Manager
Aaron McCoy
Responsibilities
Performs various community maintenance functions including but not limited to:
Light bulb changes
Filter changes
Lock repairs/changes
Install/repair window coverings
HVAC repairs
Caulking
Painting
Pool maintenance
Vinyl repair & installation
Electrical and plumbing
Tile, carpet, flooring
Roofing, gutters, fasteners
Ceiling leaks
Inspects and coordinates all make-ready repairs and services
Complete unit rehab projects
Must be aware of the condition of apartments and the overall property and immediately initiate action to correct unsafe conditions
Ensures that storage areas remain locked when not in use
Removes and transfers heavy appliances and equipment from storage area to apartment (or vice versa) as circumstances warrant. Assists in moving abandoned furniture, appliances, etc., to dumpster when necessary
Assists in keeping grounds neat and free of litter
Performs on-call emergency service as requested. All emergency after hours calls must be responded to immediately, and the service person on call must have the ability to arrive at the property no more than an hour after a call comes in
Completes all service requests within 24 hours, unless the request requires extraordinary parts or labor
Must have the ability to select appropriate materials for the property as needed
Performs inspection of exterior lighting of the property on a schedule determined by the Community Manager
Responsible for maintaining a clean and organized work environment in the maintenance shop
Responds to resident service requests and concerns in a timely, professional manner
Reads and/or listens to resident requests/complaints in a calm, respectful, and open manner
Maintains a complete clean and neat uniform, name tag must be worn when working on any MLPG Property including nights and weekends, if applicable
Distributes notices and communications to residents as needed
Demonstrates customer service skills by treating residents, coworkers, supervisors, and vendors with respect, answering questions in a calm and open manner from coworkers and residents. Responds sensitively to concerns/complaints about maintenance services and exhibits a sense of urgency with assigned work orders
Attend and assist in resident activities and functions after hours as needed
Records activities in maintenance log
Responsible for maintaining other logs (pool, HVAC, preventative maintenance, etc.)
Completes and updates all lighting inspections monthly and fire life/safety inspections as directed by Community Manager
Responsible for monitoring and/or controlling maintenance inventory and/or supplies. Works with Community Manager to order tools and supplies as needed to stay within budgetary guidelines
Assists the Community Manager and Assistant Community Manager with other tasks as requested
Comply with and enforce all MLPG policies
Embraces and executes the vision, mission, and beliefs of the Company
Supports/Enforces the safety program
Is punctual and present at work when scheduled
Flexible with the work schedule, including availability to work weekends, evenings, and/or holidays. Traditionally on-call is not assigned to Rover's unless filling in for someone
Qualification
Required
High School Diploma required; college diploma preferred
Five years of apartment maintenance experience (or equivalent). Minimum of one year of apartment Service Manager experience (or equivalent)
Basic computer skills required. Experience with a work order maintenance system, basic typing skills and knowledge of computers
Valid driver's license and current automobile insurance is required
Position requires individuals to furnish their own reliable transportation
HVAC certification
CPO certification
EPA certifications Type I and II or Universal for refrigerant recycling
Ability to earn future designations as required by Industry standards, EPA regulations, OSHA requirements, etc
Must possess solid knowledge of carpentry, electrical, plumbing, etc. information as required by daily operations
Must be able to use all types of hand and power tools, freon recovery machinery, air conditioning gauges and vacuum pumps
Must be proficient in heating and air-conditioning, plumbing, appliance repair, and many other areas of repair
Must be familiar with Federal, State and Local Fair Housing laws, OSHA and EPA regulations, and company safety policies
Must have the ability to select appropriate materials for the property as needed
Must be punctual and present at work when scheduled
Flexible with the work schedule, including availability to work weekends, evenings, and/or holidays
Benefits
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
Company
ML Property Group
ML Property Group is a residential property management company.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sabra Atkins
Chief Executive Officer
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