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Hy-Vee, Inc. · 12 hours ago

Fast & Fresh Assistant Department Manager

West Des Moines, IA

Full-time

Onsite

Entry, Mid Level

1+ years exp

Hy-Vee, Inc. is a company that prioritizes customer service and employee engagement. They are seeking a Fast & Fresh Assistant Department Manager to assist in setting department standards for customer service, employee relations, and overall profitability while ensuring a positive shopping experience for customers.

Organic Food

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store

Makes an effort to learn customers’ names and to address them by name whenever possible

Assists customer by: (examples include)

+ Escorting them to the products they’re looking for

+ Securing products that are out of reach

+ Loading or unloading heavy items

+ Making note of and passing along customer suggestions or requests

+ Performing other tasks in every way possible to enhance the shopping experience

Answers the telephone promptly and provides friendly, helpful service to customers who call

Acts on issues when the C-Store Manager is absent

Fills displays and works in the sales area

Performs departmental duties as needed

Counts the cash drawers and maintains cash accountability records

Performs other job related duties and special projects as required

Adheres to company policies and individual store guidelines

Reports to work when scheduled and on time

Assists the Fast & Fresh Department Manager with additional work as needed

Assists with the monthly inventory process

Attends meetings as required

Performs other job related duties and special projects as required

Instructs, assigns, reviews, and plans the work of others

Maintains standards, coordinates activities

Qualification

Customer serviceInventory managementArithmetic calculationsProblem solvingProfessionalismTeam leadershipCommunication skills

Required

Night & Weekend Shifts Required

High School or over one year of related work experience

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions

Ability to do arithmetic calculations involving fractions, decimals, and percentages

Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction

Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects

Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision

Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions

This position is frequently exposed to temperature extremes and dampness

There are possible equipment movement hazards, electrical shock, and exposure to cleaning chemicals and solvents

This is a fast paced work environment

Responsible for company assets, including equipment and merchandise

Daily contact with customers, employees, suppliers/vendors, and the general public

Occasional contact with local, federal or state regulatory agencies regarding inspections