ServiceNow · 6 hours ago
Sr Staff Project/Program Manager - Platform & AI
United States
Full-time
Remote
Senior Level, Lead/Staff
12+ years expServiceNow is a global market leader in innovative AI-enhanced technology, empowering organizations to work smarter and more efficiently. The role of Senior Staff PMO involves leading complex, cross-functional programs to drive digital transformation and deliver measurable business outcomes while collaborating closely with various teams across the organization.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Drive portfolio management, including demand intake, prioritization, capacity planning, dependency mapping, and investment alignment
Lead a team of high-performing program managers who drive digital transformation, operational excellence, and improved ways of working across ServiceNow
Mentor and guide a diverse team using modern coaching and inclusion practices, with a strong focus on clarity, accountability, and professional growth
Shape and advance our Now on Now digital transformation strategy by delivering world-class enterprise experiences and measurable business outcomes
Deliver "Customer 0" programs that demonstrate best-in-class use of the ServiceNow Platform across DT and business portfolios, serving as the proving ground for platform capabilities
Build strong, collaborative partnerships with Platform and Product Engineering and their respective PMOs, UX, Architecture, and other DT teams
Collaborate daily to share insights, align priorities, and operate as a unified, high-performing team
Create resource models and cost-benefit analyses to guide portfolio and program decisions
Communicate program strategy, risks, status, and recommendations clearly to executive leadership
Use SPM, analytics, and AI-driven insights to improve visibility, forecasting, and decision-making
Lead core PMO processes: planning, scoping, roadmap integration, change control, risk/issue management, release readiness, and cross-functional execution
Deliver programs end-to-end with clear milestones, outcomes, and measurable business impact
Leverage AI, automation, and advanced analytics to improve governance rigor and reduce operational friction
Qualification
Required
12+ years leading digital transformation, enterprise programs, PMO functions, or cross-functional delivery
Strong portfolio management experience, including prioritization models, investment analysis, and capacity management in platform and product engineering contexts
Experience leveraging AI, predictive insights, or automation in program governance, reporting, or workflow optimization
Proven ability to build, mentor, and scale high-performing teams with strong execution discipline
Strong understanding of Agile, Scrum, and hybrid delivery methodologies
Excellent written and verbal communication skills with strong executive presence
Ability to simplify complex topics and drive alignment across global teams
Technically savvy with a solid understanding of workflow design, integrations, and data flows
Strong risk, release, and dependency management capabilities
High-energy, self-starter mindset with strong adaptability in dynamic environments
Ability to quickly learn new tools, systems, and processes—especially the ServiceNow Platform
Preferred
Prior experience with the ServiceNow Platform or SPM is a major plus
Background in ServiceNow AI platform capabilities and workflows is heavily preferred
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase