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Howard Community College · 14 hours ago

Financial Aid Information Analyst

Columbia, MD

Part-time

Onsite

New Grad, Entry Level

$22.12/hr - $25/hr

0+ years exp

Howard Community College (HCC) is an innovative institution committed to serving a diverse community. The PT Financial Aid Information Analyst is responsible for guiding students through the financial aid process, analyzing incoming information, and assisting with daily operations in financial aid services.

Higher Education

No H1B

Responsibilities

Possesses a comprehensive understanding of federal, state and institutional policies and procedures in order to accurately guide students through financial aid, scholarship and loan application processes

Thorough understanding of the Admissions and Advising, Records and Registration, the Test Center, Cashier’s Office, Disability Services, Career Links and Retention Services policies and procedures as they relate to the financial aid processes and other services that facilitate paying for college

Responsible for analyzing and determining the accuracy and completeness of all incoming information, including, but not limited to federal tax forms, DHS documentation, orphan or ward of the court documentation, selective service confirmation, student loan forms and payroll hiring forms

Must be able to work with diverse constituencies and possess the ability to manage multiple competing priorities, while providing outstanding customer service

Participates in outreach events on and off-campus

Required to participate in all assigned events based on the need of the office

Qualification

Financial aid knowledgeTechnology proficiencyRegulatory knowledgeCustomer service skillsPrioritization skillsInterpersonal skillsCommunication skillsConfidentiality maintenanceTeamwork ability

Required

High School or equivalent

Thorough understanding of the Admissions and Advising, Records and Registration, the Test Center, Cashier's Office, Disability Services, Career Links and Retention Services policies and procedures as they relate to the financial aid processes and other services that facilitate paying for college

Must be able to work with diverse constituencies and possess the ability to manage multiple competing priorities, while providing outstanding customer service

Participates in outreach events on and off-campus

Required to participate in all assigned events based on the need of the office

Preferred

Experience in a financial aid setting preferred

Knowledge and experience with technology, including equipment (PCs, scanners; etc.); software applications (student system; MS Office; ImageNow or similar imaging technology; financial aid programs), the Internet; as well as the ability and motivation to acquire and apply new knowledge and implement new software applications

Superior interpersonal and communication skills, including outstanding customer service skills required, including the ability to determine needs and resolve issues

Ability to manage multiple competing priorities and function independently with minimal supervision

Ability to learn and apply multiple complex federal and state financial aid laws and regulations as well as institutional policies and procedure

Ability to work in a team environment

Ability to maintain strict confidentiality

Experience working with diverse populations strongly preferred

Ability and willingness to work effectively with other Enrollment Services units as well as other college constituencies