Apply on Employer Site

Johns Hopkins Medicine · 16 hours ago

Financial Counseling Supervisor

Baltimore, MD

Full-time

Onsite

Mid, Senior Level

$27.05/hr - $47.35/hr

4+ years exp

Johns Hopkins Medicine is a leading healthcare provider, and they are seeking a Financial Counseling Supervisor to oversee daily financial counseling operations. The role involves managing a team of Financial Counselors, ensuring accurate and timely completion of work, and supporting patient financial needs through effective counseling and resource access.

Health CareHealth DiagnosticsHospitalMedicalTraining

Responsibilities

The supervisor manages scheduling, PTO, and payroll approvals

They monitor work queues, help staff prioritize tasks, and ensure service excellence standards are followed

They review performance data, assist with departmental goals, and serve as a lead or support for special projects

The supervisor oversees Financial Counselors across multiple locations, maintains cohesive workflow with Patient Access and Registration teams, and ensures compliance with revenue cycle requirements

They support patient experience efforts, maintain strong customer service ratings, and follow all Federal, State, and JHM regulations

The supervisor collaborates with leadership to maintain consistency and drive process improvement

Qualification

EpicJHHJHU billing systemsInsurance verificationFinancial counselingPatient account processingLeadership experienceCoaching abilityConflict resolutionTime-management skillsInterpersonal skillsAttention to detail

Required

An associate degree in Accounting, Business, Health Administration, Finance, or a related field is required, or four years of leadership experience in hospital receivables

At least four years of healthcare or hospital receivable or financial counseling experience, ideally within a large academic health system

Two years of supervisory or leadership experience

Hands-on financial counseling experience

Experience leading teams in fast-paced environments using team-building and quality-improvement methods

Strong knowledge of Epic, JHH and JHU billing systems, insurance verification, and patient account processing

Understanding of financial counseling processes, insurance programs, Medicare, and Medicaid eligibility

Knowledge of Federal and State regulations in Maryland and Florida

Knowledge of hospital management practices, patient access operations, medical terminology, and third-party billing and collections

Strong coaching and training ability

Leadership and feedback skills

Conflict resolution skills

Time-management skills