Sanofi · 20 hours ago
Head of Patient Support Services Evolution and Strategy
Cambridge, MA
Full-time
Hybrid
Director/Executive
$266K/yr - $385K/yr
10+ years expSanofi is a prominent pharmaceutical manufacturer dedicated to transforming patient health through innovative science. The Head of Patient Support Services Evolution and Strategy will lead strategic initiatives to enhance patient and healthcare provider experiences, focusing on innovative projects and operational improvements within the Patient Support Services team.
Health CareLife SciencePharmaceuticalTherapeutics
Responsibilities
Lead the strategic direction and execution for assigned projects within PSS, supporting the transformation of Sanofi PSS programs to build and maintain best-in-class patient, HCP and caregiver experiences
Develop and communicate a visionary roadmap for the transformation of Sanofi's PSS ecosystem. As well as communication and alignments to ongoing learnings and the development of the PSS ecosystem across Sanofi leadership and teams
Lead and inspire the team responsible for transformative efforts to achieve strategic and operational objectives. In addition, creation of the value-at-stake and performance KPIs across greater HCP and patient impact while reducing program cost and gross-to-net impact
Foster a culture of innovation and excellence through coaching and professional development of team members
Direct horizon scanning activities to identify opportunities to bring external innovation into PSS as a means of achieving best-in-class patient, HCP and caregiver experiences, with a large focus on AI digital technologies
Drive innovative solutions to enhance the capabilities and services of existing brand support programs
Identify and implement new approaches and technologies to improve program efficiency and effectiveness
Oversee the strategic planning and execution of new program launches within the PSS ecosystem in collaboration with other therapeutic area leads
Develop and implement continuous improvement initiatives to enhance the overall effectiveness of patient support services
Lead unified PSS messaging, ensuring cohesive messaging and strategic alignment around the ecosystem that will serve as the PSS foundation for all future GMs and new to market brand teams
Ensure the consistency of cutting-edge new gross-to-net protection tools and solutions that help support the viability of patient assistance and financial support. This extends to metrics, analytics, and language across all PSS programs, where applicable, to drive efficiency, brand alignment, and financial protection
Provide strategic oversight for the operational aspects of transformation efforts, ensuring smooth integration and execution
Monitor and measure the impact of transformation efforts, utilizing data and analytics to drive continuous improvement
Collaborate with cross-functional teams to align transformative initiatives with overall business objectives
Work closely with other cross-functional Patient Services and Sanofi teams to support the implementation of patient support strategies
Ensure alignment on strategic initiatives and coordinated efforts across brands
Qualification
Required
10 to 15 years of experience in the pharmaceutical/biotech industry, with a focus on patient support services
PSS Affordability, operations, and performance experience
Proven track record in leading strategic transformation initiatives and managing operational changes
Bachelor's degree in a relevant field
Strong understanding and experience with FDA or OIG regulations
Excellent cross-functional collaboration skills
Outstanding interpersonal skills, including building strong working relationships and managing conflict
Demonstrates initiative, teamwork, and accountability
Superb communication skills, both oral and written
Strong organizational skills with the ability to adapt to change in a high-energy and fast-paced environment
Preferred
Advanced degree (MBA or advanced clinical degree) preferred
Experience leading large cross-functional commercial initiatives
Experience in developing business cases inclusive of expected impact and change management needs
Benefits
High-quality healthcare
Prevention and wellness programs
At least 14 weeks’ gender-neutral parental leave
Company
Sanofi
Sanofi is a global biopharma company focused on prescription drugs, vaccines, and treatments for chronic, rare, and infectious diseases.
10001+ employees
H1B Sponsorship
Sanofi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (68)
2023 (59)
2022 (78)
2021 (38)
2020 (38)
Funding
Current Stage
Public CompanyTotal Funding
$6.97BKey Investors
Blackstone Life SciencesEvotec
2025-10-28Post Ipo Debt· $3B
2025-06-17Post Ipo Debt· $1.74B
2025-03-05Post Ipo Debt· $1.59B
Leadership Team
Paul Hudson
Chief Executive Officer
Francois-Xavier Roger
Chief Financial Officer
Recent News
2026-01-17
Company data provided by crunchbase