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Aledade, Inc. · 13 hours ago

Benefits Coordinator, Remote

United States

Full-time

Remote

Entry Level

2+ years exp

Aledade is a public benefit corporation focused on empowering independent primary care. The Benefits Coordinator role is responsible for providing high-touch support to employees regarding benefits and leave administration, handling tactical execution and complex member issues.

Health CareMedicalPrimary and Urgent CareWellness

Comp. & Benefits

Responsibilities

Act as the primary owner of the benefits and LOA mailboxes; resolve Tier 2 inquiries regarding plan details, ID cards, and eligibility fixes; perform personalized research to solve complex member issues

Manage intake and documentation for parental and sabbatical leaves; monitor timecards for employees on leave; perform manual pay calculations for FMLA and Parental leave, including complex state-offset reconciliations

Support monthly premium and fee reconciliations by downloading invoices and performing initial eligibility-to-bill tie-outs; monitor weekly HRIS-to-Carrier file feed error reports for immediate resolution

Maintain the "Atlas" benefits portal and internal knowledge base; update FAQs and post communication content; maintain ticket logs and prepare monthly operational metrics for leadership review

Qualification

HRIS platformsLeave Management softwarePayroll calculationsExcel proficiencyFMLA understandingAgility & AdaptabilityProcess OptimizationEmpathy

Required

High School Diploma or equivalent; Bachelor's degree preferred but not required if equivalent professional experience in HR/Benefits operations is demonstrated

2+ years of experience in Human Resources or Benefits administration within a fast-paced, high-volume organization

Proven ability to manage multiple sensitive files simultaneously with a high degree of accuracy and confidentiality, and perform essential duties, such as manual leave-pay calculations and high-volume inbox management

Strong numerical competency, specifically for calculating payroll adjustments and leave-pay offsets under tight deadlines

Preferred

Agility & Adaptability: Ability to pivot quickly between disparate tasks—from timecard monitoring to 'white-glove' employee escalations without losing attention to detail

Process Optimization: A proactive 'builder' mindset with the ability to identify and provide input on automating manual, repetitive workflows within the HRIS or leave management systems

Technical: Experience with HRIS platforms (e.g., Workday, UKG, ADP) and specialized Leave Management software. Prior experience with UKG and UNUM preferred but not required

Analytical: Proficiency in Excel for data comparison and payroll calculations

Compliance: Basic understanding of FMLA, ADA, and state-mandated paid leave programs; comfortable navigating ambiguity in a rapidly changing regulatory and internal policy landscape

Soft Skills: Exceptional empathy and 'white-glove' service orientation for employees navigating sensitive life events

Benefits

Flexible work schedules and the ability to work remotely are available for many roles

Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners

Robust time-off plan (21 days of PTO in your first year)

Two paid volunteer days and 11 paid holidays

12 weeks paid parental leave for all new parents

Six weeks paid sabbatical after six years of service

Educational Assistant Program and Clinical Employee Reimbursement Program

401(k) with up to 4% match

Stock options

And much more!

Company

Aledade, Inc.

Glassdoor3.9

Aledade is the largest network of independent primary care, enabling clinicians to deliver better patient outcomes and generate more savings revenue through value-based care.

Founded in 2014

Bethesda, Maryland, USA

1001-5000 employees