ALICE + OLIVIA · 1 day ago
Social Media Assistant
New York, NY
Full-time
Onsite
Entry Level
$55K/yr - $60K/yr
1+ years expALICE + OLIVIA is seeking a Social Media Assistant to join their brand and engagement team. This role is responsible for managing community interactions across social platforms and nurturing relationships with influencers and customers through thoughtful engagement.
ApparelManufacturingRetailWomen's
Responsibilities
Own daily monitoring and response of direct messages, comments, and mentions across major social platforms including Instagram, TikTok, Facebook, Pinterest, and emerging channels
Serve as the first point of contact for influencer, creator, partnership, and collaboration inquiries received via DMs or social channels
Respond to community questions, feedback, and issues in a timely, empathetic, and brand-aligned manner
Escalate customer experience, PR, or sensitive issues to the appropriate internal teams as needed
Maintain a consistent, distinctive brand voice while tailoring responses to each platform’s tone and audience expectations
Build and nurture relationships with creators, influencers, and brand advocates through ongoing social communication
Support influencer program execution by assisting with outreach, coordination, and performance tracking
Track recurring questions, sentiment, and community themes to identify opportunities for improved messaging, FAQs, or content
Provide regular insights and feedback from community interactions to marketing, creative, PR, and customer experience teams
Help evolve community management workflows, response guidelines, and inbox best practices to scale engagement efficiently
Qualification
Required
Bachelor's degree in Marketing, Communications, Digital Media, or a related field (or equivalent experience)
1-3 years of experience managing social media communities, with a strong focus on DM engagement and real-time response
Customer Service Experience is a plus
Must be available on weekends
Proven experience handling influencer, creator, or partnership inquiries via social platforms
Exceptional written communication skills with a strong instinct for brand voice and audience nuance
Deep understanding of major and emerging social platforms and their community norms
Experience using social media management and inbox tools
Ability to think quickly, exercise sound judgment, and communicate clearly in fast-moving social environments
Highly organized, proactive, and comfortable managing high volumes of inbound messages
Company
ALICE + OLIVIA
alice + olivia designs, manufactures, and retails apparel, accessories, and footwear for women.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Stacey Bendet
designer
Recent News
2025-10-27
Company data provided by crunchbase