General Dynamics Information Technology ยท 17 hours ago
Client Services Asset Management Lead
USA VA Arlington
Full-time
Onsite
Senior Level, Lead/Staff
$110K/yr - $150K/yr
10+ years expGeneral Dynamics Information Technology is a global technology and professional services company delivering consulting, technology and mission services to U.S. government agencies. They are seeking a Client Services Asset Management Lead to oversee IT hardware asset management functions and manage a large enterprise-level team, ensuring effective workflow and customer relationship management.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Provide oversight in areas IT hardware asset management functions, in a high volume, fast paced environment
Manage the day-to-day work activities of the team, including timelines, customer experience, and relationship management, and prioritizing and allocating workflow
Ensure the deskside support, and executive support staff uses the required tools and software to identify, document, track and resolve reported problems
Provide a productive and motivating working environment and address any issues/disputes from customers or clients
Perform IT hardware asset management functions and responsibilities in a large enterprise
Analyze data to identify trends, optimize spending, and report on asset status
Monitor, review and analyze incident management performance metrics and recurring issues/requests. Proactively make recommendations for prevention and resolution
Manage and/or support special projects
Qualification
Required
Minimum of 10 years of experience performing IT hardware asset management functions and responsibilities in a large enterprise
Bachelor's Degree in Information Technology, Business Administration, or a related field
10+ years of experience
ITIL v4 foundations certification and ITIL intermediate (Managing Professional, Strategic Leader or Practice Manager) required
US Citizenship Required
Preferred
Strong understanding of IT asset management software, inventory management, and data analysis tools crucial
Strong organizational and project management skills to handle complex asset lifecycle tasks
Ability to analyze data to identify trends, optimize spending, and report on asset status
Excellent communication skills with the ability to present both high level and detailed tactical solutions to customers
Extremely detail oriented and able to monitor, review and analyze incident management performance metrics and recurring issues/requests. Proactively make recommendations for prevention and resolution
Manage and/or support special projects
Benefits
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional scientific growth opportunities, including journal subscriptions, conference attendance, and supporting publication journey
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
Company data provided by crunchbase