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Quicken Loans · 1 day ago

Application Support Engineer

United States

Full-time

Remote

New Grad, Entry, Mid Level

$48K/yr - $118K/yr

0+ years exp

Rocket Close is a leading national provider of title insurance, property valuations, and settlement services. The Application Support Engineer will serve as a vital resource for users, addressing incoming requests for assistance, resolving issues, and enhancing systems that support the business across multiple ecosystems.

FinanceFinancial ServicesMortgage

H1B Sponsor Likely

Responsibilities

You make it a priority to understand the business you support, including the different roles and responsibilities across the company, soliciting feedback where appropriate to ensure systems implementations produce the desired results

You will collaborate with internal and external departments like Training, Analytics, Vendor Partnerships, Engineering, Finance, and IT to ensure seamless execution of important tasks and company initiatives. You use your technical expertise to guide key decisions related to systems

Maintain responsibility for system and user administration for the entire organization

Identify and learn appropriate software used and supported by the organization

You’ll evaluate, troubleshoot root cause issues and resolve inquiries that come in through Zendesk or email within established SLA’s

Actively lead or participate in projects related to systems integration, including tasks like mapping, design, testing and support for platforms, software, and integrations

You will partner with end-users like employees and managers to identify process or efficiency opportunities for systems and begin to implement those improvements

You train and educate employees and end users on systems, integrations, hardware (like equipment), and changes that occur and help create process and training materials as needed

You may assist with implementing various internal and third party integrations within internal systems, and assist with building internal proprietary systems and process migrations

Qualification

Application SupportSystems IntegrationCustomer ServiceZendeskTitle Production SoftwareCRM ExperienceMicrosoft Office SuiteLearning New TechnologiesProcess Improvement

Required

Associate's degree/Bachelor's degree in computer science, information systems and 0-4 years of related experience in managing enterprise platforms and solutions

Strong customer service skills

Ability to work Eastern or Central Time Zone hours

Passion for working with and learning new technologies

Ability to effectively prioritize and execute tasks in a fast-paced environment

Title & Escrow industry experience

Experience with CRMs like Zendesk

Ability to quickly learn new software and help drive implementation and adoption across the company

Administrative knowledge of title production softwares such as Qualia, Resware, or Softpro is highly regarded

Knowledge of Microsoft Office Suite a plus

Ability to travel for quarterly team and company events and meetings

Benefits

Medical

Dental

Vision benefits

401K retirement plan

Paid-time off

Company

Quicken Loans

Quicken Loans Is Here to Get You an Affordable Mortgage with Award-Winning Client Service.

Founded in 1985

Detroit, Michigan, USA

10001+ employees

http://www.quickenloans.com/

H1B Sponsorship

Quicken Loans has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (2)

2021 (162)

2020 (190)