Pentair · 2 days ago
Technical Service Associate
Manitowoc, WI
Full-time
Onsite
Entry Level
$42/hr - $45/hr
1+ years expPentair is a company committed to creating sustainable water solutions. They are seeking a Technical Service Associate to provide technical field service support and product information to channel partners and customers, ensuring issues are resolved efficiently while minimizing costs.
ElectronicsIndustrial ManufacturingManufacturingWater
Responsibilities
Provide phone and other means technical field service support and product/policy information to channel partner and customers
Establish and maintain effective relationships with internal and/or external customers
Negotiate and manage channel partner and customer satisfaction requests while controlling costs
Meet commitments and respond promptly to channel partner and customer requests
Understand, implement, and interpret company service policies and procedures to channel partner and customers
Express ideas and thoughts verbally and/or in written form, and possess a high degree of tact, diplomacy, problem solving skills and mature judgment
Proficiency in use of company business systems and maintain technical and policy reference requirements
Participate in other areas of aftermarket service as requested
Qualification
Required
Technical Degree in Refrigeration; with a minimum of one year of experience in Refrigeration or Product/Customer Service is required. Will consider a minimum of four years of refrigeration field service or HVAC experience in lieu of education
Must be efficient, accurate and capable of a high-volume call workload
Ability to clearly express ideas and thoughts – written and verbally
Possess a high degree of tact, diplomacy, problem solving skills and mature judgment
Ability to work independently and within a team environment
Strong personnel management and interpersonal skills with a high level of integrity
Familiar and able to work with Microsoft Office programs: Outlook, Word and Excel
Preferred
Federally certified refrigerant handler (Type I and II, certification preferred)
Experience working with ice machines is strongly preferred
Benefits
Paid holidays
Paid vacation
Paid sick time
Medical, Dental, and Vision Insurance
401(k)
Up to 5% 401K match starting day one of employment
Health savings account
Life insurance
Paid time off
Parental leave
Caregiver leave
Prescription drug insurance
Tuition reimbursement
Company
Pentair
Pentair produces water disposal pumps, filter housings, valves, tanks, and commercial pool equipment.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2016-08-18Acquired
1973-05-02IPO
Leadership Team
John Stauch
President and Chief Executive Officer
Bob Fishman
Executive Vice President, Chief Financial Officer and Chief Accounting Officer
Recent News
Morningstar.com
2026-02-03
2026-02-03
2026-02-03
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