American Family Insurance ยท 21 hours ago
Bilingual Customer Service and Sales Representative
United States
Full-time
Remote
New Grad, Entry Level
$25/hr - $31.88/hrAmerican Family Insurance is seeking a Bilingual Customer Service and Sales Representative to provide support to insureds and agencies. The role involves handling customer interactions across various channels, ensuring customer satisfaction, and advocating for their needs.
Angel InvestmentFinanceVenture Capital
No H1B
Responsibilities
You will respond to customer interactions regarding billing, policy coverage, and policy changes. Interactions may occur through multiple customer contact channels such as phone, email, e-form, chat, and social media platforms
You will accept ownership of requests and provide service to ensure complete customer satisfaction
Empowered to take risks and make exception decisions. Review the situation to ensure decision is appropriate for both the customer and us
We ask probing questions and listen, showing interest and compassion to provide customers with a high-touch customer experience for all interactions and programs
We build relationships with customers to maintain a high level of client retention and product loyalty, educating and advising on our insurance needs
Communicate with partners to collaboratively support customers through multiple programs
Stay abreast and follows organization processes, assisting customers following federal and state regulations
Live the One AmFam culture, collaborate cross-divisionally to achieve a seamless customer experience
Help with peer development through information and knowledge sharing
Embrace the LEAN concepts in daily work, identifying opportunities for improvement and making recommendations for change
Attend scheduled training class, and participates in development opportunities to further expand Customer Service skills
Qualification
Required
Bilingual skills
Ability to provide support to insureds and agencies, and internal and external partners
Genuine desire to connect with the caller while adapting support to the customer's needs
Ownership of each interaction while advocating for the customer
Knowledge necessary to provide expected support
Understanding and maintaining measurements while living company values
Experience in resolving service issues in an unscripted customer care center environment
Ability to assess customer needs and advise on policy coverage and options
Responding to customer interactions regarding billing, policy coverage, and policy changes
Accepting ownership of requests and providing service to ensure complete customer satisfaction
Empowered to take risks and make exception decisions
Ability to ask probing questions and listen to provide a high-touch customer experience
Building relationships with customers to maintain a high level of client retention and product loyalty
Communicating with partners to collaboratively support customers
Staying abreast of and following organization processes, assisting customers following federal and state regulations
Living the One AmFam culture and collaborating cross-divisionally
Helping with peer development through information and knowledge sharing
Embracing LEAN concepts in daily work and identifying opportunities for improvement
Attending scheduled training classes and participating in development opportunities
Ability to work in a primarily home-based role
Benefits
Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave
Company
American Family Insurance
For more than 90 years, American Family Insurance has built its reputation on sound principles.
Founded in 2013
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dan Reed
Founder. President, and MD
Recent News
Business Insider
2025-12-25
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2025-12-13
2025-11-14
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