The University of Georgia · 21 hours ago
IT Manager
Athens, GA
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expThe University of Georgia, a leading public university in the United States, is seeking an IT Manager for the Franklin College Office of Information Technology. This role involves leading the systems management team, overseeing multiple complex projects, and providing technical leadership and support for college-level technology services.
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Responsibilities
Supervise and mentor team members
Serve as a technical lead for systems management team
Develop and implement standards, guidelines, and policies for assigned team/purview
Optimize workflows and review processes for continuous improvement
Facilitate and encourage collaboration and communication
Relationship management with faculty, staff, and unit leadership
Meet with key stakeholders within Franklin OIT and Franklin College to ensure needs are being met and address concerns
Maintain cost-recovery operations including consultations, quoting, and invoicing for services
Strong technical background in systems administration, management, and corresponding cloud technologies
Familiarity and ability to get up to speed with federal technical compliance requirements
Maintenance and creation of technology roadmaps for the maintenance of existing and implementation of new technologies at a college-level
Achieve Franklin College’s strategic objectives for assigned team/purview
Plan and oversee support for core college-level services
Oversee, participate, and lead multiple, complex projects with a college-wide scope
Respond to various incoming support requests for services managed at the leadership level
Utilize the preferred tools for management of work queue and projects
Fully document all tasks and projects
Develop documentation, presentations, and training materials
Facilitate a culture of documentation through an established framework
Assist with administrative tasks related to assigned team/purview
Provide training on an as-needed basis
Facilitate the college’s bulk computer purchase
Manage vendor relationships
Assist with budgeting and budget development
Ensure compliance in the college with all relevant policies
Explore emerging technologies
Identify strategies to make the college’s IT services more efficient and effective
Ongoing professional development
Represent Franklin OIT in various campus IT committees
Participate in hiring committees
Completes all other duties as assigned
After-hours and holiday work may be required for critical infrastructure and services
Qualification
Required
Bachelor's degree in a related field or equivalent and 8 years of professional experience
Advanced systems management and computer/technology support skills
Fluent with active directory, group policy, imaging, and other aspects of desktop management
Advanced server and network administration skills
Fluent with shell scripting, virtualization technology, and server administration in a multi-platform environment
Familiarity with federal technical compliance guidelines from granting agencies such as NIH, NSF, and similar agencies
Excellent problem-solving and troubleshooting skills
Advanced experience in the relevant technical field of expertise including active directory, group policy, desktop and server management, and security best practices
Experience utilizing endpoint management systems and industry-standard tools for desktop, learning, content management, and/or systems management services (e.g., Ivanti LANDesk, Munki, AMX Resource Management Suite, Crestron Fusion, GitHub/Lab, etc.)
Strong knowledge of TCP/IP and experience with troubleshooting wired and wireless networking
Enterprise virtualization, server hardware, iSCSI/Fibre Channel Storage, Network-Attached Storage, and L2/L3 networking
Familiarity with common productivity and security applications
Cloud services experience with Amazon AWS and Microsoft Azure platforms and components
Experience leading enterprise-level service planning/roadmaps and maintaining client-focused service-level and operational agreements
Meet agreed-upon objectives of projects and tasks
Complete routine requests in a timely manner
Create a seamless experience for clients
Perform at a consistently high standard
Participate in an annual performance development process
Reliably and dependably participate regularly in helpdesk operations, M-F 8AM-5PM
Set and meet realistic goals
Effectively manage time and stay on-task
Document interactions with clients and routine tasks in a ticketing system
Maintain productivity by delegating tasks with junior team members as appropriate
Actively share and contribute insights with colleagues, leverages and contributes to university knowledge to support institutional goals
With minimal supervisor input, work with the team to help identify ways to improve processes and productivity
Build and sustain positive, collaborative relationships with a diverse range of clients and coworkers
Promote positive morale and serves as a positive representative of Franklin OIT
Attend department and college activities
Serve as an example for colleagues
Demonstrate professionalism and clarity in written and verbal communications
Demonstrate active listening skills to effectively understand and address concerns, utilize conflict management techniques to resolve disputes
Interact and build relationships with departmental leadership
Demonstrate personal accountability and avoid blaming others
Participate in the usage and implementation of college-wide tools and standards
Contribute to projects and tasks which have a college-wide scope
Be available and proactive in assisting coworkers and clients during the workday
Train and develop junior team members
Manage workflows and processes within assigned team and with junior team members
Demonstrate initiative in planning and organizing work within scope
Participate in and facilitate decision making and problem-solving
Demonstrate alignment with Franklin OIT policies and priorities
Contribute to the development of standards and best practices
Engage with colleagues to explore new technologies, recommend alternative solutions, and provide feedback on strategic vision
Demonstrate a commitment to inclusive excellence, foster trust and respect, effectively utilize institution resources, and exhibit a strong work ethic
Plan and promote ideas for operational improvements that meet the target strategy of the organization and in alignment with your supervisor's guidance
Supervise and mentor team members
Serve as a technical lead for systems management team
Develop and implement standards, guidelines, and policies for assigned team/purview
Optimize workflows and review processes for continuous improvement
Facilitate and encourage collaboration and communication
Relationship management with faculty, staff, and unit leadership
Meet with key stakeholders within Franklin OIT and Franklin College to ensure needs are being met and address concerns
Maintain cost-recovery operations including consultations, quoting, and invoicing for services
Strong technical background in systems administration, management, and corresponding cloud technologies
Familiarity and ability to get up to speed with federal technical compliance requirements
Maintenance and creation of technology roadmaps for the maintenance of existing and implementation of new technologies at a college-level
Achieve Franklin College's strategic objectives for assigned team/purview
Plan and oversee support for core college-level services
Oversee, participate, and lead multiple, complex projects with a college-wide scope
Respond to various incoming support requests for services managed at the leadership level
Utilize the preferred tools for management of work queue and projects
Fully document all tasks and projects
Develop documentation, presentations, and training materials
Facilitate a culture of documentation through an established framework
Assist with administrative tasks related to assigned team/purview
Provide training on an as-needed basis
Facilitate the college's bulk computer purchase
Manage vendor relationships
Assist with budgeting and budget development
Ensure compliance in the college with all relevant policies
Explore emerging technologies
Identify strategies to make the college's IT services more efficient and effective
Ongoing professional development
Represent Franklin OIT in various campus IT committees
Participate in hiring committees
Completes all other duties as assigned
After-hours and holiday work may be required for critical infrastructure and services
Benefits
Retirement Plan TRS or ORP
Benefits Eligible
Company
The University of Georgia
The University of Georgia, a land-grant and sea-grant university with state-wide commitments and responsibilities, is the state's flagship institution of higher education.
10001+ employees
H1B Sponsorship
The University of Georgia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (188)
2024 (131)
2023 (141)
2022 (114)
2021 (72)
2020 (59)
Funding
Current Stage
Late StageLeadership Team
Mark Johnson
Chief Technology Officer, Grady College of Journalism and Mass Communication
Alan Dorsey
Professor of Physics and Associate Chief Information Officer for Research
Recent News
Alfred P. Sloan Foundation
2023-10-27
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