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Aurora Health Care · 14 hours ago

People Operations Specialist II

Allenton, WI

Full-time

Onsite

Entry, Mid Level

$30/hr - $46/hr

2+ years exp

Aurora Health Care is seeking a People Operations Specialist II to support the efficient delivery of HR services across various operational areas. The role involves managing onboarding, leave of absence, compliance, benefits, payroll support, and data management while acting as a subject matter expert and operational partner.

Health Care

Responsibilities

Identify process improvement opportunities and participate in knowledge management efforts such as SOP updates, case documentation, and training content

Participate in cross-training in multiple content areas to support business continuity and enhance team agility

Monitor case queues, prioritize workload, and follow through on open items to drive resolution and accountability

Deliver a high-quality teammate experience by providing professional, empathetic and solution-oriented support

Partner with internal teams such as HR Business Partners, Centers of Excellence, and Payroll to ensure seamless end-to-end service delivery

Interpret and apply HR policies, procedures, and workflows across assigned cases, ensuring consistent and accurate execution

Maintain knowledge of federal and state employment laws and regulations, applying this knowledge to Advocate initiatives and practices to minimize risk

Act as a liaison between teammates, HR teams, and vendors to resolve escalated issues, track resolution status and maintain positive service experiences

Consistently review and improve HR Operations, HR Service Center, HR Leave and Compliance strategies through emerging technologies, innovative solutions, feedback from the business, and overall teammate experience

Ensure continuity and successful delivery of employee life cycle services to users throughout the organization in compliance with labor laws and audit principles

Resolve issues efficiently, accurately and with little to no errors while balancing policy compliance and teammate care

Ability to prioritize and manage high volumes of transactions, cases, claims, audits and emails while meeting service delivery metrics

Qualification

Human Resources ExperiencePayroll KnowledgeCompliance KnowledgeData ManagementMicrosoft OfficeCustomer ServiceMulti-taskingCritical ThinkingCommunication SkillsInterpersonal Skills

Required

Typically requires 2 years of experience in human resources or 6 years in customer service

High School Diploma (or equivalent)

Ability to communicate effectively over the phone and in writing with all levels within the organization demonstrating a high level of integrity, ethics and customer service

Attentive listening skills with the ability to ask probing questions to aid in problem solving and issue escalation

Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive matters

High sense of urgency for meeting commitments and completing assignments

Demonstrate knowledge and understanding of relevant HR content areas including but not limited to: payroll, leave, compliance, compensation, data management, benefits, onboarding, and core HR operations

Critical thinking and multi-tasking in a high-volume environment

Ability to consistently deliver high quality customer service in a professional manner

Excellent decision making, critical thinking, communication, presentation, and interpersonal skills. Ability to build/foster strong trusting relationships, influence leaders and develop solutions to achieve results

Must be self-directed, self-motivated, flexible and able to take initiative and effectively manage multiple conflicting priorities and deadlines

Strong computer skills, including Microsoft Office, human capital management systems, case management and knowledge management tools