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Fortegra · 1 day ago

ServiceNow Claims Platform Engineering Lead

Iselin, NJ

Full-time

Onsite

Director/Executive

$120K/yr - $180K/yr

10+ years exp

Fortegra is seeking a Director of Engineering to lead the ServiceNow Claims Platform, which is critical for specialty claims processing. The role involves overseeing platform architecture, engineering standards, and integration while also providing hands-on leadership to engineering teams.

Insurance

Responsibilities

Own the end-to-end architecture of a highly customized ServiceNow-based claims platform supporting specialty insurance programs

Lead the design and evolution of claims data models, workflows, and automation, ensuring scalability, maintainability, and transaction integrity

Use ServiceNow CSM and App Engine as an extensible platform to implement complex, non-standard claims capabilities

Establish and enforce engineering standards, customization guidelines, and architectural patterns across the platform

Make architectural tradeoffs balancing customization, performance, maintainability, and long-term platform health in a regulated environment

Act as a hands-on engineering leader capable of authoring, reviewing, and governing custom ServiceNow code (JavaScript, Script Includes, Business Rules, UI logic)

Lead, mentor, and technically guide internal engineers while governing and directing delivery from the SI

Review and approve technical designs, ensuring consistency with platform standards and architectural vision

Drive reuse through shared components, frameworks, and patterns rather than one-off implementations

Architect and own enterprise integrations using ServiceNow Integration Hub, including custom actions and orchestration flows

Design and govern both real-time transactional integrations and batch-based data pipelines

Lead integration with: Policy administration systems, Financial and accounting platforms, Enterprise data warehouse and analytics platforms

Apply strong understanding of enterprise integration patterns, including: Event-driven architectures, Synchronous vs. asynchronous processing, Data consistency and reliability strategies across distributed systems

Ensure integrations meet expectations for transaction integrity, auditability, and operational resilience common in financial services platforms

Own the ServiceNow SDLC, including environment strategy, release management, testing, and deployment practices

Define and operate the production support model for a mission-critical claims platform

Partner with operations, DevOps, and infrastructure teams on monitoring, incident response, root cause analysis, and continuous improvement

Ensure platform reliability, availability, performance, and operational readiness at scale

Partner closely with product management and business leaders to define platform roadmap, backlog, and delivery priorities

Translate business and regulatory requirements into scalable, well-engineered platform solutions

Serve as the final technical authority for claims platform decisions

Qualification

ServiceNow CSMServiceNow App EngineServiceNow Integration HubEnterprise integration patternsSoftware engineering experiencePlatform SDLC ownershipFinancial services experienceCommunication skillsLeadershipMentoring

Required

10+ years of software engineering experience, including hands-on platform or enterprise system development

Proven experience leading heavily customized ServiceNow environments with extensive scripted solutions

Demonstrated experience delivering custom-built platforms on top of ServiceNow, using CSM, App Engine, and Integration Hub as implementation tools

Strong experience designing and operating enterprise integration patterns, including event-driven systems, synchronous APIs, batch data pipelines, and distributed data consistency

Experience owning platform SDLC, production support, and technical standards

Strong communication skills and the ability to lead both engineers and integrator teams

Preferred

Financial services experience strongly preferred (insurance knowledge not required with strong financial systems background)

Benefits

Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more.

Company

Fortegra

For more than 45 years, Fortegra and its subsidiaries have delivered risk management solutions that help people and businesses succeed in the face of uncertainty.

Founded in 1978

Jacksonville, Florida, US

501-1000 employees