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Freeman Company · 1 day ago

Collections Associate

Dallas, TX

Full-time

Hybrid

Senior Level

5+ years exp

Freeman Company is a global leader in events, dedicated to redefining live experiences through a data-driven approach. They are seeking a Collections Associate who will be responsible for managing account receivables, reducing delinquency, and providing exceptional customer service to both internal and external customers.

Event ManagementEvents

Responsibilities

Accountable for reducing delinquency for assigned accounts

Calling customer directly requesting payment status on past due invoices

Responsible for prompt and accurate responses to customer's servicing questions and concerns

Investigate customer accounts with discrepancies or credit balances

Communicate and partner with other departments such as branches, accounting, and the sales team to resolve any issues to ensure prompt payments

Responsible for customer account reconciliations including credit memos and unapplied cash and refunds

Provide guidance for the AR /Cash Ap team to identify and apply for customer payments

Research open payments and provide swift correction action or detailed correspondence specifying delay in application for resolution

Work daily aging by keeping DSO at an acceptable company standards or Service Level Agreements (SLAs)

Identify and work with leadership on reducing risk daily by reporting and escalating to and through proper channels

Reconcile and work customer disputes with internal team by reporting all discrepancies

All other duties as assigned

Qualification

Commercial credit experienceCollections procedures knowledgeCash applications knowledgeCustomer service skillsAttention to detailEffective communication