ZOLL Cardiac Management Solutions ยท 16 hours ago
Client Services Representative (Entry Level)
Chelmsford, MA
Full-time
Hybrid
New Grad, Entry Level
$20/hr - $24/hrZOLL Cardiac Management Solutions is committed to improving patient outcomes through innovative technologies. They are seeking an Entry Level Customer Service Representative to implement client AED programs and support the Client Services Department with various clerical and project-based tasks.
Medical Device
Responsibilities
Implement client AED programs including
Provide support to the Client Services Department
Duties will include general clerical and project-based work, as well as projecting a professional company image through in-person and phone interaction
AED Management Program launch conferences and webinar presentations
Maintain oversight of National Accounts as assigned
Extensive phone, email and chat contact with clients
Implement new orders to ensure registration is complete
Conduct governmental notification of clients who have implemented AED programs
Review and understand federal and statutory law as it pertains to AED programs
Resolve outstanding service issues such as bounced emails, failed maintenance checks, out of compliance sites & AEDs, sites with no registered responders, and/or duplicate registered serial numbers
Create and modify documents using Microsoft Office and Excel
Create and maintain compliance documentation
Support staff in assigned project-based work
Assist in scheduling training classes
Obtain rosters from training classes, print and ship certification cards in a timely manner
Qualification
Required
High School Diploma or equivalent
Be proficient in Microsoft Word, Excel & Outlook
Be able to perform internet related research
Perform general clerical duties to include, but not limited to: photocopying, faxing, mailing and filing
Possess excellent communication skills, both written and oral
Work well under pressure
Possess the ability to multi-task
Possess experience in customer service
Perform cohesively as a team member
Possess the ability to apply effective listening skills
Be dependable, honest and ethical
Creates a culture of mutual respect and a value for effective communication skills and strategies
Ability to maintain own workflow and meet deadlines
Ability to respond to frequent demands of multiple customers (internal and external)
Heightened sense of personal responsibility. Punctuality, attendance & commitment
Improves results by generating, encouraging and supporting new ideas
Company
ZOLL Cardiac Management Solutions
ZOLL Cardiac Management Solutions (CMS), a division of ZOLL Medical Corporation, offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes in cardiac patient care.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase