Customer Service Representative jobs in United States
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Optum ยท 3 hours ago

Customer Service Representative

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$16.15/hr - $28.80/hr
date1+ years exp

Optum is dedicated to improving health data flow and creating a more connected system. They are seeking a Customer Service Representative to handle calls from patients, assist with appointment scheduling, and maintain compliance with regulations. This role involves providing support and information to customers while ensuring a high level of service.

EducationHealth CareMedicalPharmaceutical
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H1B Sponsor Likelynote

Responsibilities

Answer a high volume of calls from patients or their representative
Perform scheduling, re-rescheduling, and cancelation of patient appointments
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
Maintain all Compliance and HIPAA regulations at all times

Qualification

Call center experienceComputer proficiencyMedical terminologyProblem-solvingActive listening

Required

High School Diploma / GED
Must be 18 years of age OR older
1+ years of experience in a call center or office setting, while analyzing and solving customer problems
Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 5:30 pm CST. It may be necessary, given the business need, to work occasional overtime

Preferred

Medical terminology experience
Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon

Benefits

Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution

Company

Optum

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Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
dateFounded in 2011
location
Eden Prairie, Minnesota, USA
people-size10001+ employees
web-link
https://www.optum.com/

H1B Sponsorship

Optum has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)

Funding

Current Stage
Late Stage

Leadership Team

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Daniel Castillo
Chief Executive Officer, Optum Care Delivery
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J
Jay Green
Chief Financial Officer
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Recent News

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Optum to lay off 572 workers, close NJ medical clinics
2025-11-07
Company data provided by crunchbase