Black Box ยท 14 hours ago
Solution Architect
United States
Full-time
Remote
Senior LevelBlack Box is a trusted global solutions integrator and digital technology partner with nearly 45 years of experience. They are seeking a Modern Workplace Solutions Architect to design, implement, and optimize enterprise workplace solutions that integrate digital experience, IT infrastructure, physical space, and intelligent automation.
Communications InfrastructureTelecommunications
Responsibilities
Architect and modernize CCaaS/UCaaS platforms for omnichannel customer engagement
Deploy and integrate AI-powered virtual agents, agent assist, and workflow automation
Implement real-time analytics and sentiment monitoring to optimize CX outcomes
Integrate CRM platforms to enable data-driven insights and personalization
Drive application optimization and rationalization across enterprise platforms
Lead digital adoption initiatives with contextual learning and process analytics
Design and deploy device lifecycle management and endpoint automation solutions
Implement AI-driven digital assistants and intelligent workflows to reduce app fatigue and boost employee productivity
Lead transformation of legacy IT systems into cloud-native, evergreen platforms using Infrastructure as Code
Design and implement self-healing systems, predictive maintenance, and agentless service desk automation
Integrate AI/ML analytics for predictive insights and intelligent operations
Manage platform modernization projects (e.g., UCaaS migrations, automation of service delivery)
Design intelligent, immersive workspace environments that blend digital and physical experiences
Implement IoT-enabled smart building systems for optimized space utilization
Architect enterprise networking solutions , including Private LTE, distributed antenna systems, satellite, and wireline
Deploy AI-enabled self-optimizing networks with advanced security controls
Collaborate with cross-functional teams to align technology with business outcomes
Contribute to innovation pods focused on AI, automation, and workplace transformation
Provide strategic input on ecosystem integration, platform scalability, and service innovation
Qualification
Required
Proven expertise in UCaaS/CCaaS platforms (e.g., Genesys, Cisco, Zoom, Microsoft Teams)
Strong background in cloud platforms (Azure, AWS) and Infrastructure as Code (Terraform, Ansible)
Experience deploying AI/automation solutions such as chatbots, virtual agents, and IT automation
Knowledge of CRM platforms (Salesforce, Dynamics, HubSpot) and experience analytics tools
Familiarity with enterprise asset management, endpoint management, and device-as-a-service models
Strong understanding of networking and connectivity (Private LTE, 5G, SD-WAN, satellite, IoT)
Experience with intelligent workspace design (AV integration, collaboration tools, IoT)
Excellent stakeholder engagement skills with the ability to translate business outcomes into technical solutions
Preferred
Certifications in Azure, AWS, Microsoft Teams, Zoom, or Genesys
Experience with Agentic AI platforms for CX/EX for Support, Deflection and Agent assist
Experience with AI/ML platforms for IT Automation, analytics and observability
Familiarity with enterprise observability and monitoring tools
Strong background in change management and digital adoption strategies
Benefits
Comprehensive Total Rewards Program
Company
Black Box
Black Box is a global leader in digital infrastructure solutions, delivering network and system integration, managed services, and technology products to Fortune 100 and top global enterprises.
Founded in 1993
1001-5000 employees
H1B Sponsorship
Black Box has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2000-06-26Acquired
Leadership Team
Sanjeev Verma
President & CEO
Barry Thorpe
Partner Account Manager
Recent News
Columbus Business First
2023-10-27
Company data provided by crunchbase