The RealReal · 17 hours ago
Client Services Specialist-2
Perth Amboy, NJ
Full-time
Hybrid
New Grad, Entry Level
$23.15/hr - $27.37/hr
0+ years expThe RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, and they are seeking a Senior Client Services Specialist. This role involves handling escalated client contacts, providing training, and supporting team management while ensuring adherence to company policies and procedures.
E-CommerceFashionLifestyleMarketplace
Responsibilities
Responds to customers in an efficient, friendly, and professional manner over the phone, email, social media, or messaging channels
Handles escalated client contacts when needed
Demonstrate and uphold department and company policies and procedures
Provides light coaching opportunities as needed
Monitors email and phone queue to ensure agents are adhering to breaks and out of queue thresholds
Assists department leadership in monitoring team
Displays a positive attitude and work with integrity
Act as a leader amongst peers
Executes projects assigned by department Managers/Directors as needed
Qualification
Required
High school diploma or GED; six months to one year related experience and/or training; or equivalent combination of education and experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization. Additional language a plus
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's
Ability to perform these operations using units of American money and weight measurement, volume, and distance
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
To perform this job successfully, an individual should have knowledge of: Order processing systems; Microsoft Word Processing software; and Google and Zendesk Internet software
Preferred
Customer service in a luxury fashion environment preferred
Familiar with Google Suite preferred
Benefits
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid parental leave
9 Paid Company Holidays
18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
Company
The RealReal
The RealReal is an online marketplace for authenticated and consigned luxury goods.
1001-5000 employees
H1B Sponsorship
The RealReal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (10)
2023 (10)
2022 (14)
2021 (8)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$356.87MKey Investors
GreyLion CapitalGreat Hill PartnersGreenspring Associates
2019-06-28IPO
2019-03-01Series H· $70M
2018-07-25Series G· $115M
Leadership Team
Rati Levesque
President & CEO
Frank Zhu
Chief Analytics Officer
Recent News
2026-01-14
headline.com
2026-01-14
Company data provided by crunchbase