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ICW Group · 11 hours ago

Supervisor Claims

San Diego, CA

Full-time

Onsite

Mid, Senior Level

$91K/yr - $153K/yr

4+ years exp

ICW Group is a well-established insurance company headquartered in San Diego, focused on transforming the insurance carrier space. They are seeking a Supervisor Claims to lead a unit of Claims staff, ensuring efficient and effective claim management while adhering to company policies and procedures.

Financial ServicesInsurance

Growth Opportunities

No H1B

Responsibilities

Establishes and maintains a high degree of the Company’s philosophy and technical practices throughout the claims operation

Conducts periodic audits of staff assignments to ensure operational workflow

Collaborates in the preparation and delivery of Workers’ Compensation education and training programs

Manages control and direction of reported claims within the authority level established by management

Participates in different Department projects as assigned by upper Management

Approves, reserves and makes payments within designated limitations of authority

Executes claims with a reserve authority of no greater than $175,000

Recommends claim settlements on those exceeding authority, to ensure reserve adequacy on each claim within the unit

Develops, coaches, leads and mentors a team of claims personnel to ensure claims are processed promptly, professionally and economically

Communicates Mission, Values and other organization operating principles to staff

Establishes and maintains the overall work cadence and ensures performance and outcomes strive for excellence in delivery and customer experience. Ensures that the entire team is engaged and that leadership practices in the department encourage development, recognition and retention

Establishes hiring criteria, on-boarding and training requirements for incoming staff

Oversees the performance management and development process for the department and performs performance management duties, development planning and coaching for direct reports

Ensures adherence to all Company policies and procedures and compliance responsibilities

Directly supervises a unit of employees within the Claims team and carries out supervisory responsibilities in accordance with company policies and applicable laws. These responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; conducting performance and salary reviews; rewarding and disciplining employees; addressing complaints and resolving problems; coaching, mentoring, and developing team members to further their skills and knowledge; creating and monitoring development plans; setting performance expectations/goals; forecasting staffing needs and planning for peak times and absences; enforcing department policies and procedures

Qualification

Workers’ Compensation claimsClaims managementPerformance managementTeam leadershipBusiness acumenCommunication skillsOrganizational skillsTime managementAttention to detail

Required

High school diploma or general education degree (GED) required

Minimum 4-6 years of related examining experience required

Strong understanding of Workers' Compensation claims principles and application

Strong foundation of business acumen

Basic understanding of personnel and performance strategies

Excellent verbal and written communication skills

Time management and organizational skills

Requires a high level of attention to detail

Team oriented and a sense of urgency for execution

Ability to effectively present information to top management and/or public groups

Ability to apply principles of logic to a wide range of intellectual and practical problems

Preferred

Bachelor's degree from four-year college or university

IEA Certificate

WCCP Accreditation

Benefits

Generous medical, dental, and vision plans

401K retirement plans and company match

Bonus potential for all positions

Paid Time Off

Paid holidays throughout the calendar year

We’ll support you 100%

Company

ICW Group

Glassdoor4.0

ICW Group Insurance Companies is a top-tier, national, multi-line Property & Casualty insurance company, providing comprehensive coverage to safeguard our customers’ world.

Founded in 1972

San Diego, California, USA

1001-5000 employees