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Los Alamos National Laboratory · 9 hours ago

Operations Support Specialist 2/3

Los Alamos, NM

Full-time

Onsite

Mid, Senior Level

$86K/yr - $140K/yr

4+ years exp

Los Alamos National Laboratory is a multidisciplinary research institution engaged in strategic science on behalf of national security. The Operations Support Specialist 2/3 will provide operational support, ensure compliance with safety and security, and assist in managing processes and documentation to contribute to the success of the division's mission.

Security

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Safety and security are a primary responsibility for all Laboratory employees. Assures safety and security compliance, maintains required safety and security training, and makes safety and security an integral part of every task, including taking the necessary steps to stop work if continuing the job is unsafe or compromises security

Provide direct support of operations in programs, facilities, or organizations that have an operational or process-based deliverable

Ensure that the process is followed through to completion with efficiency, accuracy, and with high quality, while understanding and maintaining priorities

Follow established procedures, maintain documentation such as record-keeping, budget and cost-tracking, inventory-tracking; develop documentation when necessary

Communicate and coordinate with team-members, supervisors, and other involved organizations to ensure that deliverables will be efficiently met, obstacles are anticipated, and priorities are clearly understood

Assist with the development of detailed plans to manage processes, scope, quality, efficiency, risk to deliverables, communications, and professional responsibility

Perform various administrative tasks such as procurements, travel administration, resource scheduling, as well as office and personnel support

Assist with and coordinates the review and revision of procedures, scope, and process development and improvement pertaining to organizational or facility operations

Provide issues management support for a diverse range of complex issues where analysis of data requires evaluation of identifiable factors, including compilation, review, and assessment of data and the development of management assessments and/or recommendations

Assists in developing corrective actions that accurately address apparent and root cause analysis, data analysis, project management, safety and coordination of presentations and briefings and conducting critiques

Contributes to the organization's goals and objectives. Resolves a wide range of issues in creative ways

Provides customer service to internal customers and external customers

Fosters a mutually respectful and inclusive work environment that is free from discrimination and harassment

Networks with senior internal and external personnel in own area of expertise. Requires limited responsibility for making routine contacts on general matters outside of the immediate organization

Works under limited direction; receives general instructions on new assignments. Work is evaluated upon completion to ensure objectives have been met

Develop, lead, and/or coordinate various administrative functions in conjunction with or in support of operational program compliance, including planning, prioritizing, and scheduling of work activities. Coordinates budgeting, cost tracking, resource planning, and in placing procurements. Coordinates the development of training, delivery of organizational or facility-level training, tracking and assurance of employee training/qualification

Provide advanced guidance in interpreting governmental regulations and Laboratory policies impacting organizational or facility operations to ensure compliance

Coordinate the review and revision of procedures, specifications, and forms pertaining to facility operations

Develop and maintain required operational documentation including, but not necessarily limited to, good Laboratory practices, procedural manuals, conduct of operations, readiness reviews, quality control manuals, manufacturing orders, and change authorizations in accordance with government regulations and Laboratory policy

Develop operational policies, procedures, and reports. Develops and coordinates development of administrative processes

Assist in the oversight and management of self-assessments and incident investigations and ensures accurate development and/or processing of any required reports and/or recommendations

Provide issues management support for a diverse range of complex issues where analysis of data requires an in-depth evaluation of variable factors, including the compilation, review, and assessment of data and the development of management assessments and/or recommendations

Coordinate the development of corrective actions that accurately address apparent and root cause analysis, data analysis, project management, safety and coordination of presentations and briefings and conducting critiques

Implement related documentation systems and ensure compliance with all applicable document control and records management activities and security/compliance implications

May provide additional operational support functions including, but not necessarily limited to, tracking and assurance of employee training and/or qualifications, procurement, property accountability, and access control

Develop resolutions to complex problems that require the frequent use of creativity and where analysis of situations or data requires an in-depth evaluation of variable factors

Frequently contributes to the development of new methods and process improvement in relation to operational support activities

Provide direct support and oversight of operations activities in programs, facilities, or organizations that have an operational or process-based deliverable

Responsible for developing, improving, and implementing processes to ensure complex deliverables are met completely, efficiently, and in accordance with high-level priorities

Ensure sound procedures are in place and that required documentation is maintained, protocols are followed, and associated activities are completed such record-keeping, budgeting and cost-tracking, and inventory-tracking

Lead communication and coordination with team-members, supervisors, and other involved organizations to ensure priorities are understood by the team, problems are identified and have plans for resolution, and that the deliverables are relevant to the higher-level scope

Develop detailed plans to manage processes, scope, quality, efficiency, risk to deliverables, communications, and professional responsibility

Oversee that related tasks are delegated appropriately such as procurement, travel administration, contract administration, resource scheduling, and office and personnel support tasks

Oversee development and review of procedures, scope, process development and process improvement

Oversee review of activities and identification of corrective actions that accurately address apparent and root cause analysis, data analysis, project management, and safety

Provide high-level service to internal and external customers while overseeing proper engagement with collaborative and support entities to ensure end-to-end delivery of tasks. May serve as liaison between the Laboratory and various governmental agencies

Coordinate the integration of facility specific requirements into readiness review and implement verification review program documents. Assists in delivery of readiness review training as required

Qualification

Process ManagementData AnalysisDocumentation ManagementProject LeadershipQ ClearanceProcess ImprovementCommunication SkillsOrganizational SkillsTeamworkProblem Solving

Required

Strong organizational skills, with proven accuracy in tracking deliverables and maintaining documentation

Experience in records and document management, and process improvement

Demonstrated ability to follow, evaluate, and improve operational procedures, policies, and processes

Effective written and verbal communication skills; ability to coordinate across diverse teams and communicate technical and operational information clearly

Commitment to teamwork, inclusion, and a strong safety culture

Demonstrated success in leading process improvement or operational integration projects that resulted in measurable efficiency or compliance gains

Ability to analyze data, identify operational issues, and assist in developing corrective actions and preventive improvements

Ability to evaluate complex operational data, develop solutions, and make recommendations to management on efficiency, compliance, and risk mitigation

Demonstrated initiative and ability to manage concurrent priorities independently with limited supervision

Position requires an associate's degree in a relevant field from an accredited institution and 4 years of directly related experience; or, an equivalent combination of education and experience directly related to the occupation

Position requires a bachelor's degree in a relevant field from an accredited institution and 5 years of directly related experience; or, an equivalent combination of education and experience directly related to the occupation. At this level, post graduate course work may be desirable

Q Clearance (or the ability to obtain one)

Advanced understanding of LANL and DOE operational frameworks, including Conduct-of-Operations, Readiness Reviews, Configuration Management, and Integrated Safety Management (ISM)

Experience interfacing with Laboratory management, external auditors, and regulatory entities

Proven ability to communicate safety, security, and quality assurance practices effectively

Strong teamwork and collaboration skills; ability to succeed in multidisciplinary environments

Experience in technical or operational process support, particularly within a nuclear or high-reliability organization

Familiarity with process improvement methodologies such as Lean, Six Sigma, or Human Performance Improvement (HPI)