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Phoenix House · 12 hours ago

Office Assistant - Intake/Front Desk (56105)

Brooklyn, NY

Part-time

Onsite

Entry Level

2+ years exp

Phoenix House is dedicated to supporting individuals in their long-term recovery and fostering community relationships. The Office Assistant will lead front desk operations, providing customer service, managing participant flow, and supporting program logistics and data collection.

Health CareHospitalWellness

Responsibilities

Leads front desk operations that ensure consistent coverage, customer service orientation, accurate data collection, and a recovery-oriented setting

Provides front desk coverage: answering phone calls, welcoming participants and managing their flow in the Center, and by directing inquiries to appropriate parties

Supports the planning and execution of programming and events

Liaises with internal and external partners to ensure the function of equipment and technology

Provides administrative support to program staff through the ordering supplies, helping to coordinating staffing schedules and room/space logistics, and by supporting internal and external communications (e.g. programmatic emails, follow up phone calls, mailings, etc.)

Supports data tracking efforts and conduct follow-up communications with program participants

Qualification

Customer ServiceData CollectionCrisis ManagementTechnical CapacityCertified Recovery Peer AdvocateRelationship ManagementEmotional IntelligenceTeamworkProblem SolvingCommunication

Required

High School Diploma/GED

Certified Recovery Peer Advocate (CRPA) or provisional (CRPA-P); Certified Recovery Coach (CRC) preferred

Preferred

Bachelor's Degree in the arts or a human services related field

2 years of experience providing administrative assistance for human service delivery program(s)

Familiarity with regulations governing substance use disorder recovery support services (e.g. confidentiality, trauma-informed and person-centered care)