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Westchester Medical Center Health Network · 13 hours ago

Senior Patient Service Representative

Valhalla, NY

Full-time

Hybrid

Mid, Senior Level

2+ years exp

Westchester Medical Center Health Network is seeking a Senior Patient Service Representative responsible for greeting and assisting patients with scheduling, updating information, and acting as a liaison with management. The role involves managing patient flow, verifying information, and performing general office duties while ensuring excellent customer service.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Greets arriving patients, verifies appointment information, and notifies nursing staff in accordance with policies and procedure

Registers new patients and assists them in completion of necessary forms

Verifies and updates current patient information (demographic, financial, clinical) in the EMR system

Scans completed forms, identification, and insurance cards into patient documents folder

Schedules future appointments based on procedure type, time requirements, and provider schedules

Receives, screens, and routes calls to the appropriate destination if necessary

Utilize triage system for all patient related calls, in accordance with triage procedures

Performs the functions of a Surgical Scheduler as needed and requested by management

Initiates, issues, and verifies patient referrals

Initiates and receives insurance authorization/pre-certifications as necessary

Accepts payments, issues receipts, and reconciles cash drawer daily

Monitor the patient flow from lobby to the exam room, making sure patients are seen in a timely manner

Communicate with patients if there are any delays in patient care

Provides translation for non-English speaking patients, their families, and staff if bilingual

Create correspondence to patients who failed to keep appointments in accordance with policy and provider request

Accept deliveries of medical/office supplies and mail

Perform general office duties, such as document preparation, scanning, mailing, and filing

Manage, train, and educate patient service representatives to continually improve performance and skill level

Maintains a professional appearance and a clean, safe environment

Respects patients by recognizing their rights; maintaining confidentiality

Utilizes technology, including specialized software as applicable, to maximize productivity

Develops and maintains electronic files as necessary

Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties

Other duties as assigned

Qualification

Customer service experienceMedical office experienceMicrosoft Office proficiencyBilingual (English/Spanish)Call center experience

Required

Minimum of two (2) years of customer service and/or medical office experience required

High school diploma or equivalent required

Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point)

Preferred

Experience in a call center, preferred

Associates degree from an accredited institution preferred

Bilingual (English/Spanish) candidates preferred, but not required

Company

Westchester Medical Center Health Network

Glassdoor3.2

The Westchester Medical Center Health Network (WMCHealth) is the pre-eminent provider of integrated health care in New York’s Hudson Valley region, serving nearly 2.5 million residents across more than 6,000 square miles.

Founded in 1917

Valhalla, New York, US

10001+ employees

http://WMCHealth.org

H1B Sponsorship

Westchester Medical Center Health Network has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (1)