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Compass Health Center · 13 hours ago

Associate Director, Strategic Partnerships

Chicago, Illinois, United States

Full-time

Hybrid

Lead/Staff, Director/Executive

$90K/yr - $110K/yr

2+ years exp

Compass Health Center is the leading provider of Partial Hospitalization Programs (PHP) and Intensive Outpatient Programs (IOP) in Illinois. The Associate Director of Strategic Partnerships is responsible for driving referral growth and strengthening partnerships within the Chicago area, blending clinical fluency with business development to enhance Compass's market leadership.

Health CareMedicalMedical DeviceMental Health

Responsibilities

Own and grow a portfolio of High-Value Target (HVT) accounts across Chicagoland, including:

Major hospital systems and emergency departments

Academic medical centers and residency programs

Large outpatient and group practices

School districts, therapeutic day schools, and universities

Employer, EAP, and payer-aligned partners

Develop and execute Chicago-specific account plans, informed by:

Neighborhood- and system-level referral trends

Capacity constraints and access gaps

Competitive dynamics unique to the Chicago market

Build trusted relationships with psychiatrists, therapists, case managers, discharge planners, school counselors, PCPs, and ER staff

Translate relationships into measurable qualified referrals, admissions, and pipeline growth

Partner closely with Admissions to ensure:

Warm handoffs

Clear admission criteria alignment

Rapid resolution of referral friction and access barriers

Track referral behavior, volume, and feedback using HubSpot CRM and Sigmund Aura

Monitor Chicago-area competitive dynamics across:

PHP/IOP providers

Hospital-affiliated programs

Virtual and hybrid care competitors

Identify trends, gaps, and referral opportunities and translate insights into actionable growth strategies

Serve as the primary market intelligence lead for Chicagoland, bringing real-time insights on:

Patient acuity and demand

Payer-related access issues

Program and specialty needs

Maintain a strong working knowledge of:

Compass treatment models (PHP, IOP, TMS, specialty programming, age-specific tracks)

Admission criteria and payer considerations

Clinical outcomes and differentiators

Confidently represent Compass’s value proposition to:

Hospital leadership

Senior clinicians

Executive and operational stakeholders

Leverage clinical background to:

Build credibility in a clinically sophisticated market

Align referring providers with Compass clinicians

Ensure referrals are appropriate, timely, and well-matched to programs

Execute Chicago-focused growth campaigns tied to:

New program launches and capacity expansion

Seasonal surges (e.g., back-to-school, winter acuity, post-holiday demand)

Payer alignment and access initiatives

Collaborate with Marketing on:

Co-branded campaigns and provider education

CE events, lunch-and-learns, and referral webinars

Multi-channel outreach across Chicagoland

Support strategic initiatives such as:

Concierge referral pathways

Expedited admissions workflows

CompassForward discharge and step-down strategies

Represent Compass at key Chicago-area events, including:

Behavioral health coalitions and professional associations

Hospital system forums and provider roundtables

School and university mental health networks

Connect Compass clinical leaders with opportunities for:

Speaking engagements

Panel discussions

Educational presentations

Manage a strategic calendar of community, hospital, and partner engagements aligned with growth goals

Qualification

Clinical licenseBusiness developmentAccount managementMental health experienceData literacyEntrepreneurial mindsetContinuous improvementCommunicationTeamwork