On-Demand Group · 2 weeks ago
Telecom Analyst
United States
Contract
Remote
Senior Level, Lead/Staff
$60/hr - $70/hr
10+ years expOn-Demand Group is currently seeking a Telecom Analyst for a 6-month contract engagement. The role involves providing support and working alongside the Telephony team to enhance telecom systems and connect with clients effectively.
ConsultingInformation TechnologyRecruiting
Responsibilities
To work along with the Telecoms Analyst to help support, maintain and enhance our telecommunications technology
Provide access, hardware device options and telecom service and support
Works on integration initiatives that combine telecommunications technologies with other networking systems and communication/collaboration platforms
Develops strategies for telecom expansion within and between company facilities
Support our global Mobile contracts
Will have responsibility to support invoice payments for all telephony systems and maintain dashboards
Qualification
Required
HS diploma required
10+ years' experience
Preferred
Bachelor's degree preferred
Experience with Cloud based phone systems, including call center configurations and cross system designs
AWS Connect is a must at Intermediate level
Working knowledge of 8x8 and Five9
Experience with Zoom and Teams telephony integrations
Experience dealing with Global Telecoms for Mobile providers
Experience with telecom troubleshooting and Installations
Excellent verbal and written communication skills and strong customer service
Ability to work independently, as well as on a team
Strong organization, problem analysis, and problem-solving skills necessary
Knowledge of working on a global phone system
Knowledge of Networks, DNS, Servers, Security and telephony integrations with Prem-based devices
Experience with VoIP traffic and QoS management
Experience managing telecom vendors
Experience with security aspects of telephony platforms
Benefits
Healthcare
Dental
Vision insurance
Company
On-Demand Group
Welcome to On-Demand Group. We’re a tech consulting and talent partner that’s built on one simple belief: keep it human.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2012-05-21Acquired
Leadership Team
Sean Manley
COO
Company data provided by crunchbase