R1 RCM · 5 hours ago
PAS Operations Support Specialist
United States
Full-time
Remote
New Grad, Entry Level
$17.39/hr - $26.24/hrR1 RCM is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals. As a PAS Operations Support Specialist, you will support and maintain PAS Operations, accurately extract and enter data from various EMR systems, and act as a liaison between users and leadership.
Health CareHospitalInformation TechnologyInfrastructureMedical
Responsibilities
Continuously monitor and report on the supply and demand of case consults in the web-based portal work queue. Perform hourly operational evaluations and make appropriate workflow adjustments to accommodate supply and demand
Accurately extract relevant data from multiple EMR systems
Enter extracted data into the R1 PAS online portal with precision and attention to detail. Attach e-faxed medical records to corresponding cases in the PAS portal application
Resolve requests on your own immediately or redirect in real time to the right person or department who can resolve them
Act as the central contact and communication hub between clients and internal employees, managing inbound and outbound calls
Resolve as much as possible of real-time troubleshooting machine/software failures, portal malfunctions, and portal user errors. Escalate to appropriate parties when necessary, through the outlined IT escalation process/ticketing system
Triage, note, and facilitate outages, portal glitches, and physician downtime due to IT issues using a centralized service desk
Receive information from client hospital sites, either from their case management tool (ie, Careport or Epic) or email, and make initial entry of case into the portal
Qualification
Required
Ability to accurately extract and enter data from a variety of Electronic Medical Records (EMR) systems into the R1 PAS portal
Demonstrate expert application knowledge and provide troubleshooting assistance to both internal and external end users
Act as a liaison between leadership, application users, and Information Systems
Continuously monitor and report on the supply and demand of case consults in the web-based portal work queue
Perform hourly operational evaluations and make appropriate workflow adjustments to accommodate supply and demand
Accurately extract relevant data from multiple EMR systems
Enter extracted data into the R1 PAS online portal with precision and attention to detail
Attach e-faxed medical records to corresponding cases in the PAS portal application
Resolve requests on your own immediately or redirect in real time to the right person or department who can resolve them
Act as the central contact and communication hub between clients and internal employees, managing inbound and outbound calls
Resolve as much as possible of real-time troubleshooting machine/software failures, portal malfunctions, and portal user errors
Escalate to appropriate parties when necessary, through the outlined IT escalation process/ticketing system
Triage, note, and facilitate outages, portal glitches, and physician downtime due to IT issues using a centralized service desk
Receive information from client hospital sites, either from their case management tool (ie, Careport or Epic) or email, and make initial entry of case into the portal
Preferred
Previous experience in data entry or healthcare administration, preferably within a hospital setting
Flexibility to adapt to changing processes and software updates
Strong attention to detail
Effective time management
Benefits
Competitive benefits package
Company
R1 RCM
R1 RCM serves as a revenue cycle management partner for hospitals and healthcare systems regardless of the payment models.
Founded in 2003
10001+ employees
H1B Sponsorship
R1 RCM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
$200MKey Investors
Khosla VenturesIntermountain Healthcare
2025-05-28Private Equity
2024-08-01Private Equity
2024-08-01Acquired
Leadership Team
Joseph Flanagan
CEO
Estelle Barnes
EVP, Enterprise Customer Engagement
Recent News
2026-01-07
Columbia West
2025-12-13
Company data provided by crunchbase