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Vail Resorts · 14 hours ago

Assistant Front Office Manager

Kirkwood, CA

Full-time

Onsite

Entry, Mid Level

$25/hr - $30.15/hr

2+ years exp

Vail Resorts is a leading company in the hospitality industry with a focus on outdoor experiences. The Assistant Front Office Manager will oversee front office operations, ensuring exceptional customer service and effective management of staff while resolving any guest-related issues.

LeisureTravel

Responsibilities

Ensure that guest service standards are being applied consistently and all hotel and departmental policies and procedures are followed. Have up to date checklists in place. Provide exceptional guest services

Closely monitor Medallia survey, gather information, and reply to the guests

Run reports and notice trends in Medallia and 3rd party reviews. Work with internal team on the scores and update boards with the monthly results

Do daily tracking, manage reports, and do follow-ups

Own performance management of direct reports in FD. Train, coach, develop and retain quality front desk and resort services

Lead standup meetings to ensure each department is ready for daily arrivals and departures, VIP’s and group happenings. Lead daily line up of FD

Work with sales and reservations to maximize revenue and solve oversell issues and repeat guests and owners have highest level of personalized service

Reconciliation of all guest’s departed with a non-zero balance. Needing to make adjustments as necessary, reach out to appropriate departments for posting and reach out to guests or wholesales on behalf of guests for declined or cancelled CC information

Creates training manuals for all FD and new hires. Ensures new hire checklists are completed within 30 days and new employees are fully and efficiently trained

Blocking of reservations. Ensuring all guest notes and requests are met to the best of the hotel’s ability. Reaching out to guests when necessary, regarding reservation changes

Creating non-managed and owner reservations on a timely basis

Works with Sales/Services team to set rooms and times for site tours for potential clients and groups

Assist at the Front Desk with check-ins and check-outs when necessary

Qualification

Hotel front office experienceGuest service skillsSupervisory experienceIQware experienceFlexible schedule

Required

At least two years' experience in a hotel front office or guest service role

Must have a valid driver's license

Must be able to stand for extended periods of time

Must be available to work a flexible schedule, including mornings, afternoons, weekends, and holidays

Preferred

Experience with IQware

At least 1 year supervisory experience

Benefits

Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

MORE employee discounts on lodging, food, gear, and mountain shuttles

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional development

Referral Program

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

Free ski passes for dependents

Critical Illness and Accident plans

Company

Vail Resorts

Glassdoor3.4

Vail Resorts is a network of the best destination and close-to-home ski resorts in the world including Vail Mountain, Breckenridge, Park City Mountain, Whistler Blackcomb, Stowe, and 32 additional resorts across North America; Andermatt-Sedrun and Crans-Montana in Switzerland; and Perisher, Hotham, and Falls Creek in Australia.

Founded in 1992

Broomfield, Colorado, USA

10001+ employees