Senior Customer Success Manager jobs in United States
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IntelliPro · 1 day ago

Senior Customer Success Manager

positionChicago, IL
timeContract
remoteHybrid
senioritySenior Level, Lead/Staff
money$53.50/hr - $53.50/hr
date10+ years exp

IntelliPro is a global leader in talent acquisition and HR solutions, and they are seeking a Senior Customer Success Manager. The role involves ensuring customer satisfaction, driving product adoption, and acting as a trusted point of contact throughout the customer lifecycle.

Human Resources
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H1B Sponsor Likelynote

Responsibilities

Accountable for Customer’s overall success, including renewals, adoption of our solutions, customer health, and satisfaction
Act as a trusted Customer point of contact throughout the Customer’s lifecycle, define measurable success plan with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels
Effectively network within accounts in order to achieve successful execution of the customer's strategy and roadmap
Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals
Drive adoption of Experience Cloud products – using data to provide insights and progress from baseline through the maturity curve
Foster innovation by sharing resources and new ways your customers can use our solutions to advance their digital maturity
Identify Customer risk, and work with extended team to create and execute on “get well” plans
Be the voice of the customer internally – sharing strategic use-cases, process improvements and asks back into the internal ecosystem
Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers success

Qualification

Customer Success experienceDigital Marketing knowledgeProgram ManagementConsulting skillsCommunication skillsAccount planning experienceC-level discussionsOrganizational skillsPresentation skillsInterpersonal skills

Required

10+ years of Customer Success experience in Software as a Service, Digital Marketing
Bachelor's Degree and/or relevant work experience
Passion for driving customer success and measurable outcomes
Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnership
Strong consulting skills and proven results working as a trusted advisor to drive business value for clients
Ability to prioritize, multi-task, and perform effectively under pressure
Exceptional organizational, presentation, and communication skills, both verbal and written
Existing knowledge of software in digital marketing and/or digital media space
Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners
Tried effectiveness at leading and facilitating executive meetings and workshops
Validated experience with account planning & customer success plans
Effective at leading executive C-level discussions and presentations
Flexibility to travel (approx. 20%)

Benefits

Comprehensive benefits package

Company

IntelliPro

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location
上海, CN
people-size11-50 employees

H1B Sponsorship

IntelliPro has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (7)

Funding

Current Stage
Early Stage
Company data provided by crunchbase