TJFACT LLC - Totally Joined for Achieving Collaborative Techniques · 17 hours ago
Administrative Assistant (Temp)
Charleston, SC
Full-time
Onsite
Entry Level
1+ years expTJFACT is a minority-owned, CVE-verified Service-Disabled Veteran-Owned Small Business providing professional services to U.S. government agencies. They are seeking an Administrative Assistant to provide temporary support at the Military and Family Readiness Center, focusing on administrative functions and customer service.
Cloud ComputingCyber SecurityGovernmentInformation TechnologyManagement Consulting
Responsibilities
Perform administrative support functions in support of all M&FRC operations and programs in accordance with local procedures
Ensure continuous coverage of the front desk throughout the day
Provide courteous and professional customer service to all customers entering the M&FRC with the utmost discretion
Assist customers by answering non-technical requests for information, assessing immediate needs, and referring individuals/families to the designated on-call Community Readiness Consultant/Specialist
Provide referrals to outside and/or other agencies as appropriate. Refer difficult or complex situations to the Section Chief, M&FRC or designee, and/or Community Readiness Specialist/Consultant
Answer incoming calls, redirect calls to the appropriate staff member, or complete return call messages as necessary; retrieve all voice mail messages periodically throughout the day
Monitor the front desk organization email inbox, checking, sorting, responding, and forwarding emails as necessary
Schedule customer appointments on staff calendars using current scheduling software and complete customer requested program registrations for workshops/events utilizing Air Force Family Integrated Reporting and Statistical Tracking (AFFIRST) and/or Tockify software
Manage daily staff scheduling to ensure customers are notified of unscheduled staff absences as soon as possible and reschedule all customer requested appointments in a timely manner. Confirm customer attendance via email or phone prior to scheduled events
Perform customer database functions accurately, inputting and tracking all customer information into the AFFIRST system for all M&FRC services. Ensure customer’s statement of understanding is current upon each visit
Utilize various computer software programs to prepare correspondence, reports, forms, briefings, and/or statistical data
Compile data, statistics, and reports in support of program operations and effectiveness in accordance with AFI 36-3009 and locally established procedures
Maintain a professional, clean, and presentable workspace; ensure availability of essential supplies for customers
Process office mail, including sorting, distributing, and preparing outgoing correspondence/packages
Ensure sufficient supplies, materials, and/or equipment in support of M&FRC operations and programs
Promote Joint Base Charleston community services via the M&FRC
Qualification
Required
A minimum of one (1) year of experience working in a customer service-based office environment
All information gained from working in this position is maintained in confidence
Proficient in all Microsoft Office Suite applications
Must become proficient in AFFIRST and Tockify resource software to effectively organize work and maintain integrated reports using Microsoft products for data analysis
Professional verbal and written communication skills
Basic understanding of military protocol, support group organizations, understanding of family systems in a military setting, ability to communicate, and work effectively with diverse groups
Fluency in English (speak, write, and understand)
Gain competency in duties within 30 calendar days
Dress in appropriate business attire
Benefits
Paid holidays
Company
TJFACT LLC - Totally Joined for Achieving Collaborative Techniques
Totally Joined for Achieving Collaborative Techniques (TJFACT) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that specializes in delivering high quality consulting services and solutions to the Federal Government.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
T
Terrence Evans
President & CEO
Company data provided by crunchbase