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LANXESS · 2 days ago

Customer Service Representative

Pittsburgh, PA

Full-time

Hybrid

Mid Level

3+ years exp

LANXESS is a leading specialty chemicals company with about 12,000 employees in 32 countries. As a Customer Service Representative, you will deliver fast, accurate support in a high-stakes, high-tech environment, managing customer orders and inquiries while ensuring effective communication and resolution of issues.

BiotechnologyChemicalIndustrial

Responsibilities

Customer order management (customer contact, timely order entry and processing, order confirmation, price maintenance, availability check of material), perform customer master data requests and maintenance within the LANXESS systems. Process customer inquiries regarding order status, shipment timing, etc

Assist Marketing and Sales with receivables and credit limit requests, Support sales (as requested) with maintenance of forecast

Identification of customer requirements and proactively suggest solutions, Responsible for receiving customer complaints and facilitating resolutions

Constant review of inventory and replenishment planning with Production Planner and track order status (internal / external), delivery time, and invoicing

Work in conjunction with third party logistics providers to troubleshoot any shipping problems as they occur. Work in conjunction with third party warehouse providers on any order fulfillment questions

Qualification

SAPCustomer order managementMS ExcelPower PointInternational logisticsOrganizational skillsCommunication skillsTime managementProblem solvingNegotiationConflict resolution

Required

Bachelor's Degree in Business, Logistics, or Supply Chain or equivalent business or industry experience will be considered

Minimum of 3-5 years of relevant experience

Proficient working knowledge of SAP (or similar ERP) in a manufacturing environment

The position requires strong organizational, communication and time management skills

Excellent problem solving, persuasion, negotiation and conflict resolution skills are critical

Ability to quickly grasp general business and market information as well as related technical information regarding LANXESS products to serve as a department resource

Preferred

Functional knowledge of MS Excel and Power Point to provide support to the Regional Manager/sales team/customer is desirable

International logistics operations experience and knowledge of export compliance regulations are a plus

Benefits

Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.

Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.

Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning.