WES HEALTH SYSTEM ยท 8 hours ago
Help Desk Support Specialist
Philadelphia, PA
Full-time
Onsite
New Grad, Entry LevelWES Health System is seeking a Help Desk Support Specialist to provide user support for various technical issues. The role involves troubleshooting, ticket management, and ensuring efficient operation of hardware and software systems.
Health CareMedicalNon Profit
No H1B
Security Clearance Required
Responsibilities
User Support: Respond to inquiries and resolve technical issues for internal employees or external clients
Site Visits: Routine site visits to handle site specific issues
Troubleshooting: Diagnose and fix problems with computers, peripherals, applications, and network access
Communication: Provide clear, simple instructions and walk users through solutions
Ticket Management: Log, track, route, and resolve support tickets in a timely manner
Documentation: Record interactions, update customer data, and Open/Close tickets on our ticketing system
Escalation: Escalate unresolved or complex issues to higher-level IT staff
Installation & Maintenance: Perform basic hardware/software installations, upgrades, and repairs
Follow-up: Ensure problems are fully resolved and users are satisfied
Perform other duties and special projects assigned
Qualification
Required
Strong understanding of operating systems (Windows, macOS, iOS)
Strong understanding of office suites (Microsoft 365, Google Workspace)
Basic networking knowledge (TCP/IP)
Exceptional patience, active listening, and verbal/written communication skills
Ability to use diagnostic tools and logical reasoning to identify root causes and implement effective solutions
High school diploma or equivalent and MCP Certification preferred
College degree required in lieu of MCP Certification
Knowledge of Windows networks, Active Directory, Microsoft Operating systems, and the full Microsoft Suite of desktop products
FBI clearance, criminal history check and child abuse history clearance
Valid driver's license
Strong problem-solving and diagnostic skills
Excellent customer service and communication (verbal & written)
Patience and ability to deal with frustrated users
Proficiency with IT tools (ticketing systems, remote access, Active Directory)
Knowledge of operating systems (Windows/Mac) and common software (SHAREFILE, OUTLOOK, EMR/MEDICAL RECORDS, DYNAMICS, ZOOM, ETC)
Ability to learn and adapt to new technologies
Preferred
CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator
MCSE Certification is highly preferred
Company
WES HEALTH SYSTEM
WES Health System provides behavioral and physical health services in Pennsylvania, Illinois, and New Jersey.
Founded in 1992
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Crystal W.
Executive Assistant To Chief Financial Officer
Elizabeth Seeley, LCSW
Chief Clinical Officer
Company data provided by crunchbase