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KloudGin Inc. · 1 day ago

Field Service Management Business Analyst

Indiana, United States

Full-time

Onsite

Mid Level

KloudGin Inc. is seeking a Field Service Management Business Analyst to act as the primary point of contact between various stakeholders. The role involves gathering customer business requirements, configuring KloudGin solutions, and ensuring effective communication throughout the project lifecycle.

Facility ManagementInternet of ThingsMobile AppsNatural ResourcesOil and GasSaaSSoftwareTelecommunicationsWater

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Act as the primary point of contact between various stakeholders, such as project managers, developers, and end-users. This involves ensuring clear and effective communication channels to facilitate the flow of information and feedback

Gather and document customer business requirements with attention to detail

Work with customers to configure KloudGin Field Service and Asset Management to support customer business requirements

Analyze and architect solutions for business requirements which may include sophisticated configurations and/or technical components

Translate Statements of Work into specific and well-formed solution designs through user stories and functional requirements

Define detailed functional requirements for configuration, enhancements, reports, and integrations for the KloudGin application

Delivery demos and training to customers during the implementation lifecycle to ensure the application configuration meets their requirements and improves end-user adoption

Demonstrate use of critical thinking skills to evaluate customer needs and processes to best fit application features; use of creative thinking to aid in customer adoption of the KloudGin application

Collaborate with project managers and colleagues on and offshore to facilitate on time and on budget project delivery

Work with technical teams to design, build, and validate the KloudGin application configuration

Continue to increase product knowledge and pursue relevant certifications

Qualification

KloudGin Field ServiceBusiness analysisSolution designTechnical configurationCustomer trainingStakeholder communicationCritical thinkingCreative thinking

Required