Quest Safety Products, Inc ยท 1 day ago
Customer Service Representative
Indianapolis, IN
Full-time
Onsite
Entry Level
1+ years expQuest Safety Products, Inc. is a full-line distributor of safety and environmental abatement supplies. They are looking for a detail-driven Customer Service Representative who will build strong relationships with customers, process orders, and troubleshoot issues to ensure customer satisfaction.
Responsibilities
Build strong relationships with customers and guide them toward the best product solutions for their needs
Process orders, backorders, and open orders in Epicor Prophet 21 (P21) quickly and accurately
Provide real-time information on pricing, availability, and delivery schedules
Stay a step ahead to ensure timely, cost-effective delivery
Troubleshoot issues by phone, email, or live chat and take ownership of resolving customer concerns
Keep the Sales team updated when customer issues arise or when service gaps need attention
Work across Purchasing, Warehouse, and Logistics teams to resolve shipping delays or product issues
Handle returns, issue RMAs, and ensure proper documentation and processing
Review return patterns to suggest improvements and reduce repeat issues
Research products and pricing; request quotes from vendors; collaborate with the Sales team on pricing confirmations
Write Process Improvement Reports (PIRs) and participate in continuous improvement conversations during weekly meetings
Qualification
Required
High school diploma or equivalent
1+ years of experience in customer service or sales, ideally in distribution or a similar environment
A professional, concise communicator who can explain product options clearly
Strong attention to detail, especially in data entry, order accuracy, and email communication
Ability to work comfortably under pressure while juggling multiple requests
A natural sense of urgency when supporting customers
Proficiency in Microsoft Office (Word, Excel, Outlook)
Willingness and ability to learn Salesforce (CRM), P21, and modern communication tools
A mindset focused on problem-solving, follow-through, and making things easier for the customer
Steady work history reflecting reliability and commitment
Comfort with computers, especially Excel and Outlook
Well-organized, detail-focused presentation, clean formatting, no typos
Preferred
Completion of college courses or related certifications
Customer service experience in an office or team-based environment
Benefits
Competitive pay
Medical and dental insurance
Company-paid life insurance and long-term disability
Vacation, sick, and personal days
Paid holidays
Retirement plan with up to 3% company match
A culture centered around development, learning, and continuous improvement
Company
Quest Safety Products, Inc
Quest is a supplier of safety, environmental, and MRO products with a focus on providing the best solutions possible to our customers.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase