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Bicycle Health · 6 hours ago

Financial Counselor

United States

Full-time

Remote

Entry Level

$26/hr - $26/hr

1+ years exp

Bicycle Health is a telemedicine group specializing in the treatment of individuals with Opioid Use Disorder. The Financial Counselor is responsible for identifying and collecting outstanding patient balances while discussing financial opportunities with patients and collaborating with various internal stakeholders.

Health CareHealth InsurancePersonal Health

Responsibilities

Understands and stay informed of the latest billing guidelines for Medicare, Medicaid, MCOs, commercial insurance and self-pay, along with collections rules and guidelines

Monitor unpaid balances and work with patients to help them understand amounts owed, insurance balances, payment plan options and collect payments accordingly

Handles escalated or complex patient accounts issues and discharges resolution

Identify trends and work with the Team leaders to address the root cause

Complete daily, weekly and monthly reports and conduct analysis where needed

Maintain highest confidentiality; adheres to all HIPAA guidelines and regulations

Regular and predictable attendance is required

All other duties as assigned

Qualification

Billing experienceCPTICD-10 codingBilling regulatory guidelinesCustomer serviceEffective communication

Required

1-year of face-to-face or over-the-phone customer service in healthcare

1-year of billing experience

Knowledge of CPT and ICD-10 coding

Knowledgeable of billing and coding regulatory guidelines

Ability to communicate effectively with all stakeholders

Consistent access to a private work environment with high-speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs