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Peraton · 4 hours ago

Customer Technical Specialist

Billings, MT

Full-time

Onsite

New Grad, Entry, Mid Level

$30K/yr - $48K/yr

0+ years exp

Peraton is a next-generation national security company that drives missions of consequence spanning the globe. They are hiring a Customer Technical Specialist to support the Department of Homeland Security (DHS)/Transportation Security Administration (TSA) at airports across the U.S., providing IT-related operational and project support for various technologies.

Information TechnologyRobotics

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide hands-on technical support for a wide range of IT and network systems including:

Troubleshoot and resolve hardware, software, and network issues both remotely and in-person

Perform installation and configuration of end-user devices such as laptops, mobile devices, VTC units, and other peripherals

Support infrastructure components like fiber backbones, patch panels, and network interconnectivity, ensuring secure and reliable communications

Log and manage updates through a ticketing system, maintaining accurate asset and configuration records

Conduct routine IT inventory audits, update cabinet documentation, and ensure equipment records are current

Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience

Deliver support with a professional presence - often directly assisting senior government personnel in high-profile environments

Provides technical support for end user devices, hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, analog and wireless technologies

Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities

Investigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment

Qualification

Desk-side IT supportCisco switchesNetwork infrastructureA+ CertificationNetwork+ CertificationCisco & Microsoft CertificationsFiber backbone interconnectivityProfessional communication