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Qovery · 2 days ago

Customer Success Manager USA

United States

Full-time

Remote

Mid Level

$130K/yr - $145K/yr

Qovery is a DevOps automation platform that empowers developers by streamlining cloud infrastructure provisioning to production deployment. As a Customer Success Manager, you will build long-term relationships with customers, drive product adoption, and manage onboarding while collaborating across teams to enhance customer experiences and outcomes.

AppsDeveloper PlatformInformation TechnologySoftware

No H1B

Responsibilities

Own a book of business. Act as the primary point of contact for queries and escalations, identify risks early, and execute engagement plans that protect revenue and create champions

Use data and customer insights to spot where we can add value. Collaborate with AEs, SEs, Product, and Marketing to position and close upsells

Plan and deliver onboarding so customers meet agreed timelines. Coordinate SEs, PMs, Engineering, and AEs. Build clear workflows and accountability to reduce delays and escalations, and ensure smooth handoffs. Aim for 95 percent on time onboarding

Respond swiftly and reduce open issues through workflow improvements. Maintain clean CRM hygiene, define and track KPIs, and improve docs to cut repeat tickets

Translate technical incidents into clear updates for technical and non-technical stakeholders. Keep status current, share product feedback with context and impact, and align cross-functionally

Run post-mortems, capture lessons learned, and propose process changes or light automation that raise quality and speed. Model empathy, active listening, and a growth mindset

Qualification

Customer relationship managementDevOpsCloud infrastructureTechnical knowledge of APIsKubernetesBasic programming experienceEmpathyFluent in EnglishWritten communicationAdaptabilityGrowth mindsetCollaborative