RAYUS Radiology · 12 hours ago
Customer Service Specialist
United States
Full-time
Remote
New Grad, Entry LevelRAYUS Radiology is looking for a Customer Service Specialist to join their team, focusing on enhancing the patient experience in radiology. The role involves assisting patients and other stakeholders with medical billing questions and ensuring quality service in the Revenue Cycle Management group.
Hospital & Health Care
Responsibilities
Assists clinics, referring doctors, attorneys, insurance companies and patients/responsible parties with general questions
Responds to RCM voice mail and email in a timely manner
Routes telephone calls and mail to appropriate departmental resource for follow up on problem accounts
Communicates effectively with various departments within Revenue Cycle Management
Researches explanation of benefits (EOBs) and/or denials in imaging system in order to assist patients and explain balances
Meets or exceeds team Quality Assurance standards
Escalates more complex inquiries to Senior Customer Service Specialist for support and resolution
Faxes itemized statements and letters of protection (LOPs) to attorneys by request ensuring proper authorization is on file
Updates billing system with updated patient demographic information
Calls referring doctors, patients, insurance companies, and attorneys to get updated insurance or demographic information on patient accounts
Researches missed discounts, duplicate charges, reverse collection decisions and insurance denials
Performs other duties as assigned
Qualification
Required
Assists clinics, referring doctors, attorneys, insurance companies and patients/responsible parties with general questions
Responds to RCM voice mail and email in a timely manner
Routes telephone calls and mail to appropriate departmental resource for follow up on problem accounts
Communicates effectively with various departments within Revenue Cycle Management
Researches explanation of benefits (EOBs) and/or denials in imaging system in order to assist patients and explain balances
Meets or exceeds team Quality Assurance standards
Escalates more complex inquiries to Senior Customer Service Specialist for support and resolution
Faxes itemized statements and letters of protection (LOPs) to attorneys by request ensuring proper authorization is on file
Updates billing system with updated patient demographic information
Calls referring doctors, patients, insurance companies, and attorneys to get updated insurance or demographic information on patient accounts
Researches missed discounts, duplicate charges, reverse collection decisions and insurance denials
Performs other duties as assigned
Benefits
DailyPay
Company
RAYUS Radiology
As a leading national subspecialty provider for advanced diagnostic and interventional radiology services, RAYUS Radiology is challenging the status quo by shining the light on radiology and making it a critical first step in diagnosis and proper treatment.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kim Tzoumakas
Chief Executive Officer
Ryan Raschke
Chief Financial Officer
Company data provided by crunchbase