UMass Boston · 5 hours ago
Leave and Benefits Manager
Greater Boston
Full-time
Onsite
Mid, Senior Level
$71K/yr - $107K/yr
5+ years expUMass Boston is seeking a Leave and Benefits Manager to oversee employee leave requests and manage the campus sick leave banks. The role involves ensuring compliance with regulations, providing customer service, and collaborating with HR teams on benefits administration.
EducationHigher EducationUniversities
Responsibilities
Communicates with employees regarding all types of leave requests. Ensures that employees are aware of their rights and responsibilities and of any documentation and notice required to qualify for and to take leave. Ensure that all requests are responded to in a timely way, in accordance with applicable laws, regulations, policies and practices
Provides high-touch and responsive, timely customer service in a high-volume environment
Handles the FMLA leave administration process from the employee’s initial notice of the need for leave to return to work. This includes gathering and completing all required documentation, determining leave eligibility, designating leave as FMLA-qualifying, requesting medical certification as needed, and accounting for intermittent leave use
Works with external vendor Absence Resources to coordinate non-unit classified and professional leave benefits
Maintains communication with employees on leave and their managers to facilitate smooth and timely return to work, relays communication between employees and their managers during leave within reason
Advises managers and employees on the interaction of leave laws with paid time off, workers’ compensation, Massachusetts PFML and other benefits, and oversees campus administration of the same. This advice may be offered in presentation form as well as on a one-to-one basis
Drafts and/or recommends revisions to university leave policies to ensure compliance with federal, state, and local laws and regulations
Maintains complete and accurate records of leave and accommodation requests in accordance with specified legal requirements and documentation of best practices
Works closely with Human Resources Data Group in entering leave status updates and applying paid time off in the HR information management system as appropriate for employees on approved leaves
Vigilantly maintains confidentiality of employee documentation and files in accordance with applicable regulations and ensures that all communication regarding medical information are handled in a compliant manner
Works in a highly collaborative way with other HR team members, including HR Generalists, Payroll and Data Group, Administrative Support Staff, and the President’s Office and other campuses, when necessary, to ensure that the highest quality of customer service is delivered to all constituents in a timely and empathetic manner
Maintains knowledge of all applicable leave laws including the FMLA, PFML, ADA (as it intersects with leaves) and state and local laws
Coordinates the administration of the Worker’s Compensation program for the university; processes the intake of all worker’s compensation documentation, including injury reports and details, witness reports and other pertinent documentation and monitors the need for additional forms and physician reports
Collaborates with benefits team and other HR staff on a variety of departmental initiatives
Performs other duties as assigned as related to leaves and benefits
Qualification
Required
Bachelor's degree and a minimum of 5 years of progressively responsible relevant experience required
Demonstrated customer service skills -- in person and virtually -- as needed to accomplish the positions goals required
Preferred
SHRM-CP, SPHR and/or CEBS certification a plus
Knowledge of various software applications, including Microsoft Office
Knowledge of and ability to interpret bargaining unit contracts as they pertain to various types of leaves and employee benefits
Ability to explain the procedures, guidelines and policies governing benefits and leave administration
Ability to deal effectively with a wide range of constituents, including students, peers and faculty
Ability to maintain confidential matters and respond to written, telephone and direct walk-in inquiries
Ability to initiate and follow through on projects and special assignments
Ability to work effectively, handle multiple tasks simultaneously and adjust to changing office priorities and deadlines
Ability to prioritize work and track status/completion of tasks
Ability to work in a team environment
Strong oral and written communication skills
Strong interpersonal, organizational and problem-solving skills
Completion of specialized certification or training on FMLA/leave administration a plus
Company
UMass Boston
UMass Boston is the city’s only public research university.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$3.84MKey Investors
National Telecommunications and Information AdministrationThe Boston FoundationMassachusetts Clean Energy Center
2023-02-27Grant· $2.97M
2018-12-14Grant· $0.01M
2017-12-07Grant· $0.85M
Leadership Team
Allyce Najimy
Professor & Co-Founder UMass Boston Sport Leadership & Administration Bachelor Program
Adán Colón-Carmona
PI of the U54 UMass Boston-Dana Farber/Harvard Cancer Center Partnership
Recent News
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2025-11-08
2025-11-05
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