CourtAvenue · 19 hours ago
Director, Operations
United States
Full-time
Remote
Director/Executive
$145K/yr - $165K/yr
6+ years expGigantic Playground, a CourtAvenue company, is a fast growing creative technology agency that creates immersive and interactive experiences. They are seeking a Director of Operations to lead the business, ensuring operational excellence and financial performance while managing agency-level P&L and resourcing strategies.
Marketing & Advertising
Responsibilities
Own and manage agency-level P&L, including forecasting, margin management, utilization, and financial reporting
Lead resourcing strategy across disciplines, ensuring the right people are in place at the right time to support client and agency needs
Hands-on project management lead for complex, high-value engagements (not just overseeing but active PM)
Partner with department leads to ensure projects are scoped, staffed, and executed effectively
Manage Statements of Work (SOWs), contracts, change orders, and renewals in close collaboration with finance and legal partners
Establish and maintain operational processes (with focus on AI) that support scalable growth, delivery quality, and team health
Serve as a senior escalation point for client delivery, resourcing, and operational challenges
Align internal teams around priorities, timelines, and expectations across multiple concurrent initiatives
Drive continuous improvement across operations, delivery workflows, and financial performance
Qualification
Required
6–8+ years of experience in operations, delivery, or leadership roles within a digital agency, creative studio, or technology services provider
Direct experience managing multiple client engagements and internal teams simultaneously
Demonstrated experience with AI Tools, contract negotiation, SOW development, and change management
Bachelor's degree in Business, Operations, Management, or a related field (or equivalent professional experience)
Experience working with senior clients and stakeholders in a client-services environment
Preferred
Familiarity with creative technology, digital products, or interactive experiences is strongly preferred
Company
CourtAvenue
CourtAvenue is a portfolio of digital transformation companies.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Daniel Khabie
Co-Founder and General Partner
David Dettmer
Global CTO
Recent News
2025-11-10
Cincinnati Business Courier
2025-03-11
Cincinnati Business Courier
2025-03-10
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