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CTBC Bank Corp. (USA) · 10 hours ago

Branch Operations Manager

San Francisco, CA

Full-time

Onsite

Mid, Senior Level

$65K/yr - $85K/yr

5+ years exp

CTBC Bank Corp. (USA) is seeking a Branch Operations Manager to oversee branch staff and ensure exceptional customer service. The role involves managing branch operations, ensuring compliance with policies, and enhancing customer relationships while maintaining operational efficiency.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Manage and supervise the branch’s operations activities ensuring compliance with the bank’s policies and procedures and government regulations

Ensure branch receives a satisfactory rating on internal audits

Supervise branch daily activities and staff to ensure operating losses are minimized

Attend required monthly/quarterly operations meeting with Retail Support Department and inform Branch Manager and branch employees of the up-to-date policies, procedures, and system applications

Assist Branch Manager in allocating manpower and other resources, and to analyze activities of the branch to develop optimum efficiency and productivity in the operation processes and customer service

Support Branch Manager to maintain operating, personnel, and other expense within budget

Provide recommendations for improvement of branch operations

Ensure that the branch premises are secure and branch assets are protected

Ensure branch appearance is maintained in accordance with Bank standards

Ensure all branch staff successfully complete all mandatory training assigned in a timely manner

Coach the branch staff on operating procedures, customer service, technical and product knowledge

Supervise branch staff to ensure the branch exceeds customer expectations in terms of accuracy, efficiency, courtesy and professionalism

Ensure that customer problems and complaints are managed professionally and effectively, responded to in a timely manner and maintained at a minimum level

Perform related duties, as required, for the training and development purpose

Perform all assigned duties under Bank’s compliance programs and related laws & regulations

Successfully complete all mandatory training on related Bank’s and BSA compliance as well as other laws and regulations as assigned and in a timely manner

Qualification

Branch operations experienceBanking regulations knowledgeCustomer service experienceFinancial reports knowledgeMicrosoft WordExcelBranch efficiency knowledgeAnalytical skillsFluent in EnglishFluent in ChineseAttention to detailOrganizational skillsInterpersonal skills

Required

5+ years of customer services experience in the branch banking industry or related environment, which including 3+ years of branch operations experience is preferable

Thorough knowledge of Branch Banking-related information technology

Thorough knowledge of banking regulations and procedures

Knowledge of financial reports, branch banking operations, branch efficiency and productivity, audit procedures, and Bank's laws and regulations in operation areas

Basic PC skills and Microsoft Word and Excel competency

Bachelor's degree in business or related field is required

Fluent in English and Chinese (mandarin preferred) is a major plus

Benefits

Full benefits

Company

CTBC Bank Corp. (USA)

Glassdoor3.6

CTBC Bank Corp. (USA) is a banking institution that provides financial products & services to retail as well as commercial customers.

Founded in 1989

Los Angeles, California, USA

201-500 employees

http://www.ctbcbankusa.com

H1B Sponsorship

CTBC Bank Corp. (USA) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (9)

2024 (6)

2023 (9)

2022 (2)

2021 (11)

2020 (12)