Addison Group · 1 day ago
Part Time Contact Center Data Analyst
United States
Part-time
Remote
Mid Level
$35/hr - $38/hr
3+ years expAddison Group is hiring on behalf of their client for a Part-Time Customer Service/Contact Center Data Analyst to support a high-volume contact center. This role focuses on delivering timely, accurate reporting and analytics to enable leadership to make data-driven decisions.
Information TechnologyRecruitingStaffing Agency
Responsibilities
Run daily reports using established tools and processes with strict deadlines
Extract, consolidate, and validate data from multiple enterprise systems
Ensure accuracy, consistency, and integrity of reporting data
Build and maintain dashboards, scorecards, and KPI reports
Analyze trends related to call volume, handle time, service levels, staffing, and productivity
Translate complex datasets into clear visualizations and leadership-ready summaries
Support ad hoc analysis requests related to customer experience and operations
Calculate incentive compensation based on defined KPIs and performance metrics
Partner with customer service leadership to validate results and insights
Identify risks, opportunities, and trends to support data-driven decision-making
Qualification
Required
At least 3 years of experience in customer service, contact center, or operations analytics
Highly analytical data background to read reports, understands trends and patterns and how reports interact
Advanced Microsoft Excel skills (pivot tables, formulas, data modeling; Power Query a plus)
Experience with dashboards and reporting tools (Excel dashboards, Tableau, or similar)
Strong ability to synthesize and interpret large datasets
Ability to clearly communicate complex data and tell the story behind the numbers
High attention to detail and commitment to data accuracy
Self-motivated with the ability to meet tight deadlines
Benefits
Medical
Dental
Vision
401(k)
Company
Addison Group
Addison Group specializes in filling company’s contract, contract-to-hire, or direct hire positions with professional candidates.
1001-5000 employees
H1B Sponsorship
Addison Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Odyssey Investment Partners
2022-01-04Acquired
2016-12-19Private Equity
Leadership Team
Thomas B. Moran
CEO
Recent News
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