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Marcari, Russotto, Spencer & Balaban · 10 hours ago

Client Services Coordinator

Charlotte, NC

Full-time

Onsite

Entry Level

$16/hr - $19/hr

2+ years exp

Marcari, Russotto, Spencer & Balaban is a personal injury law firm seeking a Client Services Coordinator. In this role, you will serve as the initial point of contact for potential clients, assessing cases and ensuring high-quality service through effective communication and empathy.

LegalProfessional Services

Hiring Manager

Chelsea Eklund

Responsibilities

Handle incoming phone calls, emails, and website inquiries from potential clients promptly and professionally

Conduct thorough interviews with potential clients to collect detailed information about their personal injury cases

Identify potential clients and leads through various sources, such as calls, emails, or inbound inquiries

Address client questions and concerns, ensuring they have a clear understanding of what to expect

Schedule investigator meetings with potential clients, schedule in office meetings with potential clients or send electronic documents to secure client signatures and agreements to initiate legal representation

Meet or exceed sign-up targets and conversion goals set by the firm