Convoso · 19 hours ago
[Remote] Sr Director of Revenue Operations & Business Analytics
United States
Full-time
Remote
Director/Executive
7+ years expConvoso is a leading AI-powered contact center platform that focuses on revenue teams. They are seeking a Sr. Director of Revenue Operations & Business Analytics to design and improve systems, processes, and insights that enhance revenue performance across various departments including Marketing and Sales.
Brand MarketingCall CenterComputerInternetSaaSSoftwareTelecommunications
Responsibilities
Design and operate the core GTM processes, metrics, and rhythms that drive predictable bookings, retention, and expansion
Own pipeline health, forecast accuracy, and stage consistency across the funnel
Improve conversion rates, stage velocity, and execution discipline through data-driven insights
Lead revenue forecasting, scenario planning, and performance analysis
Ensure Marketing, SDR, Sales, Customer Success, Onboarding, and Product operate with shared definitions, metrics, and expectations
Drive alignment on ICP, segmentation, lead qualification, routing, SLAs, and service tiers
Support and enforce weekly, monthly, and quarterly GTM operating cadences
Partner with functional leaders to improve accountability and execution consistency
Build and maintain a unified revenue data model across the full customer lifecycle
Partner with BI/Data Engineering to integrate CRM, marketing, product usage, billing, support, and finance data
Establish and maintain consistent KPI definitions and data-quality standards
Enable automated and self-service reporting to reduce manual effort
Develop dashboards and analysis that provide leadership with real-time visibility into ARR, NRR, churn, expansion, pipeline, and productivity
Proactively surface risks, trends, and opportunities—before they become problems
Support board materials, strategic planning, and OKRs with accurate, trusted data
Translate complex data into clear, actionable insights for senior leaders
Identify and systematize early warning signals for pipeline risk, forecast quality, and customer health
Partner with Enablement to improve onboarding, training, and execution quality
Analyze activity-to-output relationships to improve rep and CSM productivity
Support territory design, quota setting, capacity planning, and compensation inputs
Own the RevOps tech stack, CRM, integrations, and automation
Reduce tool sprawl and simplify workflows across the GTM lifecycle
Drive automation and AI use cases that improve efficiency and predictability
Support expansion readiness, new segment launches, and GTM experimentation
Act as a strategic and operational partner to Sales, Marketing, CS, Product, and Finance leaders
Influence behavior, process adherence, and data-quality standards across teams
Lead and develop RevOps resources (direct or dotted-line) as the function scales
Qualification
Required
7–10+ years of experience in Revenue Operations, GTM Operations, Business Operations, or Analytics in B2B SaaS
Experience operating in a scale-up environment
Proven track record improving forecast accuracy, pipeline quality, and execution consistency
Deep understanding of GTM funnels, sales processes, retention, and expansion drivers
Strong analytical skills; hands-on experience with Salesforce, BI tools, and GTM automation
Experience partnering closely with Sales Ops, CS Ops, Marketing Ops, Enablement, and Data teams
Strong executive communication skills; able to simplify complexity and drive alignment
Builder mindset with a high bias for action
Company
Convoso
Convoso's cloud-based call center software revolutionized the call center industry by empowering the admin, agent, and customer experience.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Nima Hakimi
CEO & Co-Founder
Bobby Hakimi
Chief Product Officer & Co-Founder
Recent News
EIN Presswire
2025-10-10
Company data provided by crunchbase