Client Solutions Manager jobs in United States
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CXponent · 21 hours ago

Client Solutions Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level

CXponent is a company focused on driving business transformation, and they are seeking a Client Solutions Manager to lead project execution and strategic advisory. The role involves managing project lifecycles, serving as a trusted advisor for clients, and ensuring operational excellence in contact center performance through the integration of AI-driven solutions.

AdviceConsultingFinancial ServicesHealth Care

Responsibilities

Master the complete lifecycle of CXponent engagements, ensuring projects stay on track while delivering specific business outcomes (efficiency gains, improved NPS, and reduced cost-to-serve)
Bridge the gap between technical requirements (CCaaS, UCaaS, AI) and business results
Lead distributed teams, managing both the technical implementation and the organizational change management required for success
Serve as the primary point of contact and 'Trusted Advisor' for client leadership, pushing past complacency to drive ongoing operational improvement
Orchestrate vendors, internal SMEs, and client stakeholders to ensure a unified approach to transformation
Continuously refine CXponent’s internal delivery playbooks to elevate our service standards
Manage complex, client-facing projects using a blend of PMI and Agile methodologies tailored to specific consulting goals
Advise C-suite and VP-level stakeholders on contact center strategy, leveraging deep operational experience
Identify and mitigate both project risks (delays) and business risks (failure to meet CSAT goals) using data-driven diplomacy

Qualification

Contact Center AcumenConsultative CommunicationProject ManagementTechnical LiteracyProblem-Solving

Required

Proven track record of balancing tactical project management (budgets, resources) with strategic process optimization
Deep understanding of contact center drivers, including operational efficiency, AI integration, and CX metrics (NPS/CSAT)
Ability to provide proactive, high-level updates on business outcomes and ROI to executive stakeholders
Familiarity with the CX technology landscape, specifically CCaaS, UCaaS, and automation tools
Skilled in navigating complex stakeholder dynamics and resolving bottlenecks before they impact project health

Company

CXponent

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CXponent provides financial, healthcare, insurance, and information services.
dateFounded in 2021
location
Glenview, Illinois, USA
people-size11-50 employees
web-link
https://cxponent.com

Funding

Current Stage
Early Stage

Recent News

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