Salesforce · 11 hours ago
Manager/Sr. Manager, Product Management - Customer Success Score
Chicago, IL
Full-time
Hybrid
Senior Level
$180K/yr - $262K/yr
5+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. The role involves managing the development and implementation of Salesforce’s Customer Success Score, utilizing data and analytics to enhance customer engagement and satisfaction.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Execution & Ownership: Manage and drive the day-to-day development and implementation of Salesforce’s Customer Success Score
Data & Analytics Expertise: Develop a deep understanding of data and Machine Learning (ML) models that power the scoring framework, quantifying customer health and enabling proactive engagement, retention, and growth
Customer Insights: Translate customer insights into actionable metrics and processes to enhance Salesforce’s overall Customer Success strategy
Cross-Functional Collaboration: Work closely with Product, Data Science, Engineering, Sales, CSG, and Marketing teams to integrate customer health insights throughout Salesforce’s customer journey
Data-Driven Decisions: Promote data-informed decisions by leveraging customer feedback, product usage, support interactions, and industry benchmarks
Qualification
Required
5+ years of product management experience in highly matrixed, cross-functional environments
Proven experience in B2B SaaS or enterprise software, delivering scalable software products to thousands of customers
Strong skills in data analytics, ML algorithms, and systems integration
Familiarity with SQL, Python, and cloud platforms (AWS, Google Cloud) is a plus
Comfortable rolling up your sleeves to get the work done while collaborating with cross-functional teams to deliver results
Bachelor's degree in Engineering, Business, Marketing, Data Science, or related field
Preferred
MBA or equivalent experience preferred
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
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Investing.com
2026-01-16
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